Service Engineer

Description

• Works with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points
• Identifies improvement needs and potential solutions for them in the ways of working.
• Ensures customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Prepare material lists needed for service activity and ensure that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Plans and executed work on a first-time right approach with customers, and ensures the job is done on time and as per quality standards.
• Performs field service tasks, identifies technical issues, and performs analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Troubleshoots equipment/process failures, requests proactive corrective actions, and makes recommendations to avoid such issues in the future.
• Prepare all documents and customer reports to be signed by the customer representative.
• Utilizes the local practices to notify the account team about the opportunities.

Requirements

• Strong knowledge of ABB products
• Technical experience in LV, MV Switchgear Panels.
• Fluency in English, both written and spoken.
• Bachelor’s degree in electrical engineering
• 5+years of experience as a field service engineer
• Excellent computer skills - MS Office, Outlook.
• Superior Knowledge of our clients in the market
• Utilizes all relevant tools.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance