Order Management Specialist

Overview

Manage quotes, orders, logistics for turbine parts, serving US customers.

Key Responsibilities

• quote management
• order management
• technical recommendations
• outage planning
• procurement
• customer satisfaction

Tasks

-Engage in tasks to support our overall high-performance team environment including sharing knowledge, partnering on critical quotes and orders, supporting after-hours calls and special projects. -Drive internal and external customer satisfaction through building relationships, collaborative selling, responsiveness, and ease of doing business - resolve issues quickly and escalate if necessary, advocating for win-win solutions. -Partner with Siemens Energy Steam Turbine International Factories to obtain technical recommendations, spare parts lists, quotes and execution updates demonstrating ownership to internal and external customers. -Review, organize and communicate information from drawings, BOMs and technical & pricing data to deliver high-quality quotes and orders. -Manage parts service line activities including outage planning support, quotations, procurement, international logistics and overall order management, while looking for innovative ways to improve the E2E process.

Requirements

• salesforce
• excel
• sap
• bachelor's
• customer service
• prioritization

What You Bring

-Ability to read and interpret drawings and Bills of Materials (BOMs) is preferred. -Ability to prioritize and work in a fast-paced environment, under time constraints, to meet deadlines while delivering excellent customer service. -Bachelor’s Degree in related field and 3+years of experience in parts operations, marketing & sales and/or customer service or equivalent field OR a High School/GED /or AA degree and 5 - 8 years of experience in parts operations, marketing & sales and/or customer service. Those with more years of experience may be considered for a more senior level. -Proficiency with Salesforce is preferred. -Proficiency with Microsoft Excel and SAP are required

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Benefits

-Career growth and development opportunities -401K savings plan with company match -Supportive work culture -Company paid Health and wellness benefits -Family building benefits -Parental leave -Paid Time Off and paid holidays

About Siemens Energy

-Offers cutting-edge solutions across the energy value chain. -Evolved into a global leader in energy innovation from pioneering technologies. -Plays a crucial role in accelerating the world's transition to a low-carbon future, focusing on sustainable energy production. -Broad portfolio includes gas turbines, power plants, renewable energy systems like wind and solar, supporting the shift to cleaner power. -Known for highly specialized solutions, from energy storage to grid optimization, helping utilities and industries thrive sustainably. -Major projects include large-scale renewable energy plants, carbon capture initiatives, and smart grid solutions that help stabilize the power supply. -Behind some of the world's most innovative and efficient energy technologies, driving change on both small and large scales. -Distinct for its ability to combine legacy power systems with the latest advancements in renewable energy, shaping the future of power.

Sector Specialisms

Visa Sponsorship

-applicants must be legally authorized for us employment without employer-sponsored visa. -current siemens energy employees with visa sponsorship may be eligible for internal transfers.