Service Dispatcher

Overview

Coordinate service requests, schedule technicians, and manage customer communication.

Key Responsibilities

• material procurement
• planning
• customer service
• data entry
• forecast reporting
• equipment coordination

Tasks

-Manage material procurement with manufacturers, ordering, release, and warranty management -Follow up consistently to complete assigned duties -Planning- Accurately scopes out the length and difficulty of tasks and projects, sets objectives and goals and breaks down work into the process steps necessary to get things done -Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively -Completed required data entry for the purposes of billing to the customers and documenting warranty claims -Invoice fully executed work orders to the customer -Keep Operations forecast up to date and report it to Operations VP -Coordinate equipment startup and service with our Service Technicians and Customers -Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests -Provide customer coordination and scheduling for service request received through our Service phone line and email -Coordinate the transportation movements of the Technician teams -Support the customer service process by working extensively with all departments as necessary -Forecast workload for 2-3 days out

Requirements

• hvac
• facts
• dispatching
• map reading
• multitasking
• customer service

What You Bring

-Action Oriented- Enjoys working hard. Is action-oriented and full of energy for the things seen as challenging. Seizes more opportunities than others. Reacts quickly to critical situations -Time Management- Uses time effectively and efficiently. Values time. Concentrates efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities -HVAC parts/equipment experience preferred -Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service area or map reading skills is an additional requirement -Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities -Interpersonal Skills Relates well to all kinds of people, up, down, and sideways, inside and outside the organization, builds appropriate rapport, builds constructive and effective relationships, uses diplomacy and tact, can diffuse even high-tension situations comfortably -Conflict Resolution- Steps up to conflicts, seeing them as opportunities. Reads situations quickly. Good at focused listening. Can hammer out tough agreements and settle disputes equitably. Can find common ground and get cooperation with minimum noise -Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment -Must demonstrate excellent communication skills and a positive and friendly customer service manner -Experience with FACTS Accounting Software preferred -2+ years experience dispatching teams and/or similar scheduling

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Benefits

-Pet Insurance -Health savings account -Paid time off -Dental insurance -Health insurance -Vision insurance -Life insurance -Critical Illness/Accident -401(k) matching

About Hobbs & Associates, Inc.

-A leading provider of engineering and consulting services. -Strong history of delivering projects in the infrastructure, energy, and utilities sectors. -Known for high-quality solutions supporting diverse engineering needs. -Typical projects include designing complex transportation systems, water resource management, and energy infrastructure. -Specializes in sustainable and innovative approaches, focusing on practical solutions and long-term performance. -Reputation for precision and reliability in large-scale civil and environmental projects. -Works with both public and private sectors, enhancing communities through strategic infrastructure development.

Sector Specialisms

Interview Process

-complete a 10‑minute predictive index assessment -initial phone interview