Engineer - Service

Overview

Field service engineer handling MTU diesel engine installation, maintenance and customer support.

Key Responsibilities

• commissioning
• installation
• maintenance
• troubleshooting
• technical reporting
• customer liaison

Tasks

-To assist service partner in carrying out their duties. -Strictly adhere to safety regulations and guidelines when performing work at customer's site or in house. -To carry out investigation and make suitable reports. -To develop and update his own skills and knowledge, to meet the job requirements through training & self-learning. Responsible for support operation in evaluation and implementation of action plans to eliminate root cause of non-conformances, provide leadership and support for the development and implementation of continuous improvement activities throughout the organization. -To undertake independently the commissioning, installation, maintenance, trouble shooting, repair/overhaul of MTU products at site in accordance with MTU manuals & specifications. -Prepare part list and technical reports. -To handle the customer relations: participate in meetings with customer. Understanding their requirement with patience and empathy. Communicating with them to determine their future requirement. Improve customer satisfaction index by taking the feedback form. Establish direct customer contact and promote brand image by performing the regular service campaigns, interaction in retaining the customer confidence. -Coordinate and interact with Customers at various levels. -To advise, instruct & train the new team members in carrying out assigned tasks, in using MTU documentation, tools, customers drawings etc. for the tasks. -Resolve technical matters & complete services according to the work order & the acceptance of the customers.

Requirements

• diesel engines
• mtu
• iso 9001
• computer skills
• technical reports
• problem solving

What You Bring

-Able to work independently, good problem solving and analytical skills. -Good customer service skills and ability to gel with diverse teams. -Strong drive & initiative, with the ability to work under pressure. -Ability to converse in English, and good computer skills would be an added advantage. -Adherence to Company Policy and Procedure (CPP). -Familiar with ISO 9001 standards and the quality management system. -Ability to write technical reports. -2 to 5 years practical experience on high power diesel engines and their applications, MTU engine experience would be an added advantage. -Good knowledge of engines in terms of installation, operation, maintenance & repair.

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About Rolls-Royce

-Founded in the early 20th century, it began as a pioneer in aero-engine design and has grown into a global engineering powerhouse. -It develops and produces engines and power systems for commercial and military aircraft, naval vessels, submarines, and energy infrastructure. -Headquartered in London, it operates across four core segments—civil aerospace, defence, power systems and emerging markets like nuclear and modular reactors. -It supports iconic programmes—supplying wide-body commercial aircraft engines, submarine nuclear reactors, naval propulsion, and bespoke industrial power units. -Amid a major turnaround since 2023, the company secured a £9 billion UK defence reactor deal.

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