Cemetery Clerk

Overview

Admin and customer service support for cemetery operations and records.

Key Responsibilities

• mail handling
• data entry
• report generation
• cashiering
• p-card reconciliation
• customer service

Tasks

-Collect, open, and distribute daily mail; prepare outgoing mail. -Contributes to a positive customer experience through quality service and administrative support. -Conduct searches, input and validate data, and generate reports and lists from programs and applications. -Act as liaison with funeral industry partners. -Provide reception, customer service, and first point of contact for cemetery inquiries. -Oversee monthly reconciliation of P-cards for the work unit. -Works in an indoor office environment, often in an isolated location. -Monitor service requests and other incoming messages, ensuring timely responses and follow-up. -Responds to interruptions while maintaining concentration and accuracy. -Update cemetery ledgers and databases; review and validate data entries. -Provides orientation and familiarization to new employees regarding tasks, duties, and work practices. -Perform cashiering duties such as processing payments, refunds, cash balancing, and bank deposits. -Update and maintain cemetery records and filing systems. -Respond to requests for information or materials from both internal and external stakeholders (e.g., plot locations, genealogical searches). -Compose, draft, edit, proofread, and format correspondence, memos, service request responses, and reports (e.g., cemetery licence agreements). -Supports financial stewardship through responsible purchasing and supply care. -Provide information to visitors regarding arrangements, fees, pre-planning, and related cemetery services. -Moves and carries objects, equipment, supplies, and files as required. -Maintain office supply inventory and requisition purchases within established authority (e.g., P-card, blanket agreements, and/or general stores). -Prepare interment orders for operational staff and schedule burials, maintaining the daily operations calendar. -Recommend and update office processes and standards as needed.

Requirements

• office software
• data entry
• customer service
• secondary education
• administrative experience
• detail oriented

What You Bring

-Sits or stands for extended periods with opportunities to change position. -Ability to identify issues, apply established procedures, and offer suggestions to improve work processes. -May experience stressful or emotional interactions with clients, visitors, and families. -Ability to manage and prioritize multiple administrative duties within defined timelines and deadlines. -Knowledge of office productivity software, internet browsers, enterprise software, and related technology devices. -Knowledge of cash receipts, processing, and reconciliation practices. -Completion of secondary school or equivalent education. -Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy. -Minimum of eighteen (18) to thirty-six (36) months of previous and on-the-job administrative, clerical, and/or data entry experience. -Attention to detail and accuracy in data management, record keeping, and financial transactions. -Knowledge of the branch and its relationship to broader divisions, departments, and branches. -Demonstrates initiative and adaptability in managing office activities. -Knowledge of relevant bylaws, collective agreements, policies, procedures, and legislation, including health and safety standards. -Knowledge of office administration processes and customer/client service principles. -Ability to provide professional and empathetic customer service, especially when dealing with emotionally charged or sensitive situations. -Frequent use of computers, keyboards, mouse, and other technology devices. -Proof of education is required. -Job-related training and/or coursework in office administration or customer service. -Strong interpersonal and communication skills for interacting with staff, visitors, and funeral industry partners. -Requires focus and attention to detail during data entry, validation, and cross-checking. -Requires auditory focus during stakeholder interactions.

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About City Of Regina

-The City’s extensive infrastructure projects ensure the efficient delivery of essential services, from water management to transportation. -Regina is home to a thriving community, offering recreational facilities, green spaces, and sustainable city planning. -Typical projects include urban redevelopment, public parks, water treatment facilities, and transportation networks. -A unique aspect of Regina's growth is its deep commitment to building resilient infrastructure, tailored to the needs of its people. -The City of Regina is a forward-thinking municipality, consistently focusing on growth, sustainability, and quality of life for all.

Sector Specialisms

Security Clearance

-successful candidates may be required to provide a satisfactory criminal record check per the city of regina's criminal record check policy.