Program Manager - Facilities Maintenance Programs

Overview

Manage key account facilities maintenance programs, ensure SLA compliance and continuous improvement.

Key Responsibilities

• process improvement
• financial performance
• work prioritization
• sla monitoring
• dashboard reporting
• maintenance execution

Tasks

-Identify opportunities for process improvement and implement best practices to enhance efficiency and customer satisfaction. -Own program financial performance by monitoring spend, identifying cost drivers, and recommending efficiencies. -Innovation: Providing ideas & solutions for our customers. -Collaborate with internal support teams to prioritize work orders, allocate resources, and resolve escalations. -Monitor and manage customer SLAs, ensuring all performance metrics are met or exceeded. -Provide management and leadership with regular progress reports and KPI’s on assignments. -Develop and maintain dashboards, weekly reports, SOP’s, and program documentation to track progress and identify trends. -Serve as the primary operational point of contact for key account customers, leading weekly meetings, progress updates, and performance reviews in partnership with the Account Executive. -Analyze work order data to uncover patterns, anticipate needs, and recommend preventative maintenance strategies in partnership with the Account Executive. -Environmental Conditions: Work performed primarily in a professional office environment with minimal exposure to adverse conditions. May occasionally involve travel to other company sites, vendor locations, or offsite meetings. -Serve as the internal advocate for the customer, ensuring alignment across operations, sourcing, and service partners. -Trust: Building relationships among ourselves, customers, vendors & other partners. -Oversee the execution of on-demand maintenance programs, ensuring a proactive and strategic approach to service delivery.

Requirements

• power bi
• smartsheet
• excel
• bachelor's
• 5+ years
• project management

What You Bring

-Proven success leading cross-functional initiatives and influencing stakeholders without direct authority. -Strong analytical skills with the ability to interpret service-level data, monitor SLAs, and drive performance improvements. -Clear and concise communicator (written and verbal), skilled at listening, problem analysis, and developing actionable solutions. -Proficiency with work order management platforms; experience using reporting and dashboard tools (e.g., Power BI, Smartsheet, Excel). -Vision: Specific vision abilities include close vision and the ability to adjust focus, necessary for reading documents, using a computer, and reviewing documents. -Lifting/Carrying: Occasionally required to lift and carry office materials, files, or supplies weighing up to 20 pounds. -PPE Use: Generally not required; however, may occasionally be necessary depending on location (e.g., close toed shoes, high-visibility vest when visiting the warehouse). -Proficiency in MS Office (Outlook, Excel, Word, PowerPoint) and reporting/dashboard tools (Excel, Power BI, Smartsheet). -Proven customer-facing experience with the ability to build relationships, manage expectations, and act as the customer’s advocate. -Bachelor’s degree in business, Facilities Management, Operations, or a related field; equivalent experience may be considered. -Demonstrated accountability, initiative, and commitment to high ethical standards. -Demonstrated ability to monitor budgets, track spend, identify cost drivers, and recommend efficiencies to improve program financial performance. -Sitting/Standing/Walking: Prolonged periods of sitting at a desk using a computer; occasional standing, walking, or moving between departments or meeting locations. -Strong operational and organizational skills with the ability to manage multiple priorities, meet deadlines, and deliver flawless execution. -5+ years of experience in program or project management, preferably in facilities services, maintenance, or operations. -Experience leading cross-functional efforts, ensuring alignment across operations, sourcing, and service partners. -Reaching/Handling: Regular reaching, grasping, and handling of office materials; frequent use of hands and fingers for keyboarding, writing, filing, and operating office equipment. -Ability to oversee program financial performance by monitoring spend, identifying cost drivers, and recommending efficiencies. -Strong customer-facing experience, with a proven ability to build relationships and manage expectations. -Ability to think strategically while managing day-to-day execution in a fast-paced environment. -Hearing/Speaking: Ability to communicate clearly and effectively in person, by phone, and in virtual/video meetings; ability to hear instructions and interact with team members and customers. -Experience managing SLAs, analyzing service level data, and driving performance improvements. -Familiarity with work order platforms to analyze service delivery trends and optimize preventative maintenance strategies.

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About Loeb Electric

-Evolved from a local radio seller into a national electrical powerhouse, supporting both local contractors and national brands. -Turnkey solutions include lighting retrofits, project management, inventory logistics, and nationwide maintenance via a network of contractors. -Client projects span data centers, healthcare, warehouses, EV-charging, restaurants, education, and retail chains. -Launched an enhanced e-commerce platform with responsive design, enriched product data, and intuitive account features. -Combines heritage and innovation, delivering precision on projects from sustainable lighting programs to nationwide roll-outs.

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