Technical Support Specialist - Real Time Systems

Overview

Provide Tier‑3 support, monitor real‑time data, troubleshoot systems, and assist field operations.

Key Responsibilities

• dashboard management
• incident resolution
• application deployment
• system integration
• real‑time monitoring
• client support

Tasks

-Implement and maintain real-time dashboards and collaboration tools to support remote operations. -Working closely with our customers to understand how they work, their challenges, and translate their requirements. -Lead the resolution of complex production issues through troubleshooting, root cause analysis, incident management, and continuous process improvement. -Facilitate and conduct system training sessions and documentations. -Contribute to enterprise digital transformation efforts, including environment migration initiatives and adherence to security and compliance standards. -Identifying, resolving technical incidents and problems proactively to ensure a prompt solution. -Deploy, configure, and maintain applications across diverse environments, including physical servers, virtual machines, and containerized platforms. -Collaborating closely with cross-functional teams—including Operations, Engineering, Product, Sales, and Development—to ensure consistent and reliable service delivery. -Developing your technical knowledge and expertise to provide effective problem solving. -Deploy, configure, and maintain applications across diverse environments -Support works conducted in clients and vendors sites. -Generate technical reports and documentations for the system design, procedures, and incidents -Providing real-time-monitoring of drilling activities in order to complete operations in a safe and efficient manner. -Connect and troubleshoot network issues at the field site. -Delivering comprehensive Tier 3 technical support for infrastructure, applications, networks, databases, and real-time data systems. -Administer system integrations involving APIs, middleware, and monitoring solutions. -Assisting in incident investigations and troubleshooting and diagnosing Realtime system issues. -Partner with Enterprise Architects, clients, and vendors to develop and deploy new solutions and technologies. -Oversee small-scale projects or technical workstreams such as tenders/POCs, including planning, risk management, and quality assurance. -Generating technical reports and documentations for the system design, procedures, and incidents.

Requirements

• databases
• witsml
• openshift
• ccnp
• bachelor's
• scripting

What You Bring

-Have excellent communication skills and ability to engage with both technical and non-technical stakeholders -Have knowledge of databases (relational and non-relational). -Be a good team player and display good communication skills. -Have a Bachelor’s degree in Engineering, Computer Science, or a related field. A Diploma may also be considered based on relevant experience. (Energy knowledge is a plus). -Clear understanding and knowledge of WITSML protocols. -Have excellent written and verbal English communication skills -Knowledge of networking, APIs (SOAP/REST), and cloud platforms. -Capable in writing scripts that aid for automation. -Knowledge in OpenShift and containerization. -Background in real-time data transmission and monitoring systems. -CCNP Certification -Has 0 to 2 years’ experience in IT systems, infrastructure, and application support. -Regular field visits to remote areas for system troubleshooting.

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Benefits

-Tailored financial programs. -Comprehensive private medical care options. -Safety net of life insurance and disability programs. -24/7 support -Additional elected or voluntary benefits. -Contemporary work-life balance policies and wellbeing activities.

About Baker Hughes

-Specializing in oil and gas exploration, drilling, and production, the company has a history of pioneering new technologies. -Notable for innovations like the world's first automated drilling system, the company has been at the forefront of optimizing energy operations. -The company is integral to major global projects, from large-scale energy exploration to developing critical infrastructure. -Has built a reputation for solving complex challenges, with a focus on safety, efficiency, and sustainability. -In recent years, the company has expanded its portfolio to include digital solutions, automation, and advanced analytics. -Has contributed significantly to global energy transitions, developing cutting-edge solutions for energy efficiency and sustainability.

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