Manager Shared Services Technology and Program Management

Overview

Lead digital transformation and program management for SEC Business Service Center.

Key Responsibilities

• roadmaps
• data governance
• pmo
• digitalization
• stakeholder partnerships
• change management

Tasks

-Develop and manage strategic roadmaps, performance dashboards, and execution frameworks to support cross-functional initiatives and drive accountability. -Establish and maintain robust data governance, analytics, and reporting frameworks to measure impact and inform strategic decisions. -Serve as the escalation point for complex issues, ensuring resolution through strategic alignment and cross-functional collaboration. -Integrity and Trust: Foster honest, ethical relationships. -Influence enterprise strategy by identifying innovation opportunities, aligning transformation agendas, and accelerating value capture across the organization. -Safety: Uphold the highest safety standards for all. -Partner with executive stakeholders to prioritize and deliver high-impact programs, ensuring resource optimization, risk mitigation, and value realization. -Oversee the design and deployment of digital content and campaigns to promote BSC capabilities and drive engagement across internal channels. -Build strong partnerships with global and regional stakeholders, including IT, Finance, and Field Offices, to ensure seamless integration of digital platforms. -Create Value for the Customer: Deliver innovative, reliable solutions. -Lead the PMO function, ensuring alignment of transformation initiatives with SEC BSC’s strategic objectives and global finance operations. -Own the SEC BSC governance framework, ensuring documentation, SOPs, and process standards are current, accessible, and aligned with global BSC protocols. -Foster a culture of continuous improvement, customer-centricity, and operational excellence through structured routines, best practices, and leadership engagement. -Drive change management strategy, including stakeholder engagement, training, and communications to support adoption of new technologies and processes. -Champion enterprise digitalization initiatives that enhance scalability, efficiency, and user experience across business lines and field offices. -Define and execute the digital transformation strategy across SEC BSC, leveraging platforms such as RPA, Power Platform, ESM, SharePoint, and SHAPE to modernize operations.

Requirements

• excel
• data mining
• sap
• ticketing
• project management
• change management

What You Bring

-Analytical competency (data mining, problem analysis; strong Excel skills) -Experience implementing digital solutions -Experience managing SAP, ticketing systems, and troubleshooting various digital tools -Program / Project Management experience -Strong communication and change management skills

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Benefits

-Tuition Reimbursement - Eligible after 6 months of service. -3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays. -Competitive Medical, Dental and Vision Plans - Effective from first day of hire. -A wide range of development opportunities to boost your professional and leadership growth. -Fully vested 401k match, up to 7% of total eligible compensation. -Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.

About Schindler Elevator Corporation (U.S.)

-A global leader in the design, manufacturing, and servicing of elevators, escalators, and related mobility solutions. -Serves a diverse range of industries, providing solutions for buildings, infrastructure, transport, and more. -Well-known for cutting-edge technology in mobility solutions, offering energy-efficient and sustainable products. -Typical projects include large-scale commercial buildings, residential complexes, and transport hubs like airports and metro stations. -Involved in major infrastructure projects, ensuring safety and reliability in vertical transport. -Focuses on customer-centric services, including maintenance and modernization offerings. -A trusted partner in delivering mobility solutions that keep people moving across cities and countries worldwide.

Sector Specialisms