Senior Account Manager

Overview

Drive post‑sales success, adoption, and growth for Energy Exemplar’s DACH enterprise customers.

Key Responsibilities

• salesforce
• hubspot
• renewal management
• success reviews
• customer advocacy
• lifecycle management

Tasks

The Sr Account Manager for the DACH region, you will act as the primary advocate and trusted advisor for Energy Exemplar’s enterprise customers. This role is pivotal in driving successful adoption, engagement, and growth of Energy Exemplar’s simulation software across the region. As a senior member of the Customer Success team, you will play a strategic role in fostering long-term relationships, aligning customer objectives with Energy Exemplar’s solutions, and ensuring customers derive maximum value from their investment. You will partner closely with regional Sales and Solutions teams to deliver an exceptional customer experience and ensure continued expansion within key accounts. -Build and maintain strategic customer relationships alongside the Account Executive, elevating Energy Exemplar’s presence and influence across all levels of the customer organization. -Conduct regular customer communications to share insights, promote webinars and user group meetings, communicate product updates, and address escalations. -Drive smooth and timely renewals through proactive engagement and a deep understanding of each customer’s goals, objectives, and business drivers. -Represent the voice of the customer internally, influencing product development, process improvements, and go-to-market strategies for the DACH region. -Identify renewal and churn risks early, collaborating cross-functionally to develop and execute mitigation strategies. -Coordinate and lead executive-level success reviews with internal leadership, Solutions, and Sales teams to ensure alignment and satisfaction. -Maintain comprehensive customer profiles within Salesforce, capturing sentiment, license footprint, financial metrics, use cases, and organizational details. -Mentor and support junior CSMs where appropriate, fostering a culture of excellence and collaboration within the Customer Success organization. -Leverage HubSpot and Salesforce to monitor engagement throughout each lifecycle stage and ensure accurate tracking of renewals and success metrics. -Own the full post-sales lifecycle of a portfolio of strategic customers within the DACH region, ensuring adoption, value realization, retention, and growth.

Requirements

• salesforce
• hubspot
• german
• bachelor
• 5+ years
• stakeholder

What You Bring

-Based in or familiar with the DACH market, with a strong understanding of regional business culture and practices. -Exceptional communication and presentation skills in English and German (fluency required). -Strong organizational and analytical skills with the ability to manage multiple high-value customers simultaneously. -Working knowledge of CRM systems such as Salesforce and HubSpot. -Proven track record of driving adoption and growth within large, complex customer accounts. -Experience working with energy sector clients or simulation software (desirable but not essential). -Bachelor’s degree in Business Management, Economics, Engineering, or a related discipline. -Demonstrated experience in executive-level stakeholder management and strategic account planning. -5+ years of experience in Customer Success or Account Management roles, preferably in enterprise software or SaaS environments.

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Benefits

We’re a global team that values ownership, integrity, and innovation. You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.

About Energy Exemplar

-A global leader in energy simulation software, driving innovation in the energy market modeling space. -The PLEXOS platform is widely adopted by energy professionals for market forecasting and grid optimization. -Collaborates with utilities, market operators, regulators, and energy investors to provide data-driven insights for strategic decision-making. -Offers expertise across renewable energy integration, grid management, and infrastructure planning. -Supports transformative projects shaping the future of energy markets worldwide. -Maintains a global presence with offices in multiple countries, delivering tailored solutions to meet local and international needs. -Known for exceptional support and services, helping clients navigate the complexities of modern energy systems.

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