Technical Training EST Developer

Overview

Oversee technical training development and lifecycle for CNH agricultural equipment.

Key Responsibilities

• document review
• lifecycle management
• technical liaison
• training development
• dynamic drawings
• 3d technology

Tasks

-Review new/MY TI document changes for functional data, schematic, review manuals for content accuracy BEFORE release -Manage the Product Life Cycle spreadsheet (BETA) -Be the primary link/contact between all the CNH technical groups and the Electronic Service Tool management team (e.g. know the strategic product range plan, approved budget items, current/future product offering, status of items/projects, manage inclusion of technical teams/members at the proper times, etc) -Lead creation of training content (online, instructor led, shop activity books, etc) Lead developer and trainer for all CNH service tools. Lead annual and new product specific internal trainings (trainers/support/field); schedule it, present it; pull in resources, etc -Assist PTS/TS on challenging cases; including field support as approved. -Identify and acquire the proper training aids for all the facilities where training will be offered. Train Technical Training with new tools and processes. -Manage ordering of the new model year machines & coordinates to order within the GPD program lifecycle -Participate in and conduct technical training classes, to continue development of product knowledge and delivery quality -Lead the development of Dynamic Descriptions to be published within service manuals and used for technical training; coordinate with the TI project manager. Lead the creation of colored, dynamic, electrical/hydraulic drawings or animations to support dynamic descriptions to be used within SM for training purposes; supported by TI and training developers. -Work with content developers to execute 3D technology in technical training classes -Participate in EWTs and end of season reviews for assigned product line(s)

Requirements

• customer support
• electronic tools
• bachelor's degree
• diagnostics
• storyline
• presentation skills

What You Bring

-1+ years of customer support experience -Electronic Service Tool proficiency -Associate degree plus five years of relevant experience OR; -2-4 years technical training experience in the automotive, agricultural, or construction industry, preferably on assigned product. -Experience creating Technical Information for mobile equipment -Ability to travel up to 20% -Knowledge or experience with Adult Learning Methodology and Distance Learning -High School Diploma/GED plus eight years of relevant experience, related to engineering, technology, automotive, agricultural/construction equipment, or equivalent. -Technical experience relating to diagnostics of mechanical, electrical (12 or 24 volt DC), and fluid power systems (hydraulic/pneumatic). -Bachelor's Degree with three year of relevant experience OR; -Ability to articulate how technical systems work to others with varying levels of experience. -Excellent written and presentation skills as well as comprehensive computer skills. -Multi-department experience (i.e. technical publications, product support, technical support, product management, etc.) -2+ years’ experience with assigned product group (FWD tractors, Cash Crop Heavy tractors, Sprayers, Combines, planters, or tools preferably). -2-4 years training development experience using various development tools (i.e. Storyline, Adobe, Power Point, etc.) -Knowledge of Precision Agriculture Applications and Diesel Engine Emissions Systems.

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Benefits

-Employee Assistance Programs -Tuition reimbursement -Fertility & Family building support -Parental leave -Charitable contribution matching and Volunteer Time Off -Savings & Retirement benefits -Flexible work arrangements -Adoption assistance

About Cnh

-The company lists on the NYSE and serves global markets with iconic brands like Case IH and New Holland. -It designs and produces tractors, harvesters, backhoes and heavy equipment for agriculture and construction. -Typical projects include supplying integrated machine fleets, digital solutions, financing and aftermarket services. -A standout fact: in 2022 it spun off its Iveco commercial‑vehicle arm, refocusing on core farm and construction machinery.

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