VIP & Premier Access Agent - On Call

Overview

Provide personalized VIP check‑in and concierge services.

Key Responsibilities

• guest coordination
• vip services
• loyalty programs
• reservation management
• issue resolution
• inventory management

Tasks

-Organize and coordinate the provision of exclusive amenities and services for VIP guests, such as room preferences, welcome gifts, and personalized arrangements -Assist in implementing VIP loyalty and reward programs to enhance guest retention and satisfaction -Collaborate with other hotel departments, including Casino Services, Front Desk, Sales, Entertainment, Nightlife, and Revenue Management to ensure a seamless and memorable experience for VIP guests -Maintain a good inventory of Oshibori towels, including folding and washing towels -Coordinate and fulfill VIP guests' preferences and special requests, ensuring a highly tailored and memorable experience -Address any concerns or issues raised by VIP guests promptly and effectively, finding timely resolutions or escalating matters to relevant management -Coordinate transportation requests for pick-ups and drop-offs -Handle sensitive and confidential information with the utmost discretion, respecting guest privacy and confidentiality -Arrange all Concierge needs including booking dinner, spa, salon, and show reservations -Engage with VIP guests to confirm reservations, clarify any special requirements, and anticipate their needs during the check-in process -Build positive and lasting relationships with VIP clientele, ensuring their loyalty and satisfaction -Monitor VIP guest feedback, satisfaction levels, and preferences to identify areas for improvement and opportunities to enhance the guest experience -Maintain the organization of the VIP pantry, including brewing coffee, doing dishes, polishing glassware, serving pastries and unloading stock inventory -Take refreshment orders and serve drinks to guests, ensuring prompt and courteous service -Greet VIP guests with a warm and courteous demeanor, ensuring a seamless and efficient check-in process upon their arrival

Requirements

• hotel pms
• microsoft office
• high school
• customer service
• vip services
• flexible schedule

What You Bring

-Proficiency in using hotel management systems and Microsoft Office Suite (Word, Excel, Outlook) -High School diploma or equivalent required -Excellent customer service, communication, and interpersonal skills, with a welcoming and professional demeanor -Detail-oriented with the ability to multitask and prioritize tasks efficiently -Proven experience in a guest service or hospitality role, with experience in VIP services or guest registration preferred -Must be willing and able to work a flexible schedule to include nights, holidays, and weekends -Familiarity with hotel registration procedures and the nuances of providing personalized VIP services

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Benefits

-Work in a fast-paced, busy, and somewhat stressful environment

About Fontainebleau Las Vegas

-A premier destination on the Las Vegas Strip, blending luxury with excitement and world-class entertainment. -With a stunning design, the resort offers a variety of accommodations, dining options, and nightlife experiences. -Known for its innovative architecture and dynamic energy, Fontainebleau Las Vegas is poised to redefine hospitality in the region. -The resort focuses on creating unforgettable experiences through luxury services, exclusive events, and exceptional amenities. -Boasting a vast selection of entertainment venues, including high-end nightclubs, theaters, and performance spaces. -A true icon in the making, Fontainebleau Las Vegas is positioned to be one of the most sought-after destinations in the city.

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