Service Manager

Overview

Lead HVAC, plumbing and controls service teams, manage projects and drive department growth.

Key Responsibilities

• project management
• cost estimating
• technical support
• safety management
• financial management
• team leadership

Tasks

-Oversee and participate in the sales of Preventative Maintenance Agreements, Service Retrofit and other quoted work. -Coach, mentor, motivate and supervise the service leadership team. -Cascade annual strategies to appropriate members of Service Department for implementation and adoption. -Ensure that job processes are followed in accordance with company policies. -Provide training and coaching to retain and engage the Service staff. -Provide on-site leadership for the Service team by building and motivating team members to meet Service goals, adhering to their responsibilities and project milestones. Create and promote open communication of project team as well as owner/client. -Coordinate, and review as necessary, estimations for parts and labor, effectively estimate project hour for specific services and coordinates with team to shorten downtime. -Ensure company contractual standards are being met prior to performing work. -Ensure that Service projects run according to scope, schedule, budget and quality standards; ensure quality of work meets and/or exceeds industry standards. -Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence. Develop workable solutions to ensure issues never become problems. -Lead a safety conscious Service Department that is in compliance with all company safety processes and procedures in order to deliver a ZERO recordable injury workplace. -On an annual basis, develop and implement strategies to drive growth and improved profitability for the Service Department. -Provide status reporting regarding project milestones, risks and issues, communicating across all levels of leadership as needed. -Visit high profile customers as needed to ensure customer expectations are being met. -Maintain a well-trained team that is up to date on new technology, use tools and materials properly and provide each customer with quality workmanship. -Work with customers and team to provide technical support, resolve issues, and provide HVAC/Plumbing/Controls maintenance. -Manage, develop and lead HVAC/Plumbing/Controls service staff in the Utah market by recruiting, interviewing, hiring, training, and reviewing the performance of all staff employees. -Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization. -Lead the Service team meetings. Attend client meetings as needed. -Track progress of deployed strategies to ensure achieving desired results. -Develop the objectives and goals for team members. -On a quarterly/annual basis, evaluate the overall Utah service market to maintain market competitiveness for market street pricing and employee compensation. -Ensure a training schedule is in place and implemented to stay competitive in our current and expanding markets. -Serve both internal and external customers regarding service work. -Own the overall financial success for the Service Department, including being an active participant in the month end close process and activity. -Set and continually manage project and program expectations while delegating and managing team members and stakeholders. -Assist the Sales Department with job walks and estimating on an as-needed basis to help ensure the jobs are meeting the customer needs. -Monitor staff performance and complete performance reviews on a quarterly/annual basis. -Oversee levels of customer satisfaction and department recordkeeping accuracy and effectiveness. -Review with the Service Supervisor/Service Foreman the progress and training of the technician pool. -Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues.

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Benefits

-Career Growth: Multiple paths for advancement! -What We Offer: Competitive pay and comprehensive benefits, including health, vision, and dental insurance, 401(k) matching, paid time off, and company holidays. Enjoy a collaborative team culture, a strong focus on work-life balance, and the opportunity to lead a team that is as driven and passionate as you are. -Growth Opportunities: Join a supportive and dynamic environment that offers numerous opportunities for professional development and career advancement. -Excellent Pay: Get paid what you deserve! -Benefits: Paid vacation, medical, dental, vision, 401(k) matching, and more!

About Pueblo

-Founded with a focus on excellence in mechanical contracting, Pueblo has built a reputation for reliability and expertise. -Over the years, it has grown into a key player in providing mechanical systems design, installation, and maintenance for commercial and industrial sectors. -The company thrives in offering comprehensive services across diverse areas such as HVAC, piping, and process systems. -Pueblo has successfully completed a wide range of projects, including large-scale industrial facilities, government infrastructure, and energy systems. -Its deep experience in the energy and industrial sectors positions Pueblo as a trusted partner for both public and private sector clients. -Distinctive for its hands-on approach and client-focused solutions, Pueblo has earned respect in highly competitive markets. -Pueblo continues to innovate, delivering high-quality mechanical systems while adhering to industry best practices and safety standards.

Sector Specialisms