Customer Experience Coordinator would also suit a Receptionist / Office Manager / PA

Overview

Front-of-house and admin role managing reception, diaries and office coordination.

Key Responsibilities

• reception management
• visitor coordination
• meeting booking
• diary management
• process improvement
• facilities liaison

Tasks

-Oversee reception services, ensuring a polished and efficient front-of-house function. -Order office stationery and arrange couriers. -Act as an ambassador for the business, ensuring a positive first impression at all times. -Deliver a warm, professional welcome to all visitors, clients, and colleagues. -Support wider Infrastructure events. -Support Personal Assistants with diary and meeting management as required. -Act as the main point of contact for facilities reception-related matters in the flagship office. -Manage the visitor journey end-to-end, including sign-in, hospitality, and guiding them to meeting rooms. -Oversee the coordination of internal and external meetings, including room setup, technology, and catering requirements. -Coordinate diaries for one of the Directors, ensuring effective scheduling and prioritisation. -Manage meeting room bookings, resolving conflicts and ensuring optimal utilisation of space. -Identify opportunities to improve office processes, systems, and visitor experience, embedding best practices.

Requirements

• microsoft office
• room booking
• administration
• organisational
• diary management
• gcse

What You Bring

-Confident user of Microsoft Office and digital scheduling/room booking tools. -Experience in an office administration, facilities, or reception/front-of-house role. -Strong organisational skills with proven experience in diary management and meeting coordination. -Educated to GCSE level

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Benefits

-Flexible and adaptable working -Car scheme and Private Medical Insurance (if applicable to role) -Annual bonus scheme -Recognition scheme and long service awards -Generous holiday entitlement with the option to buy five days -Contributory pension scheme -We also provide the option to participate in our share-save scheme; discounts including cycle to work and gym membership; a support and advice service for colleagues and their families, and more. -Mentoring programmes and continuous learning support

About Morgan Sindall Engineering Solutions Limited

-A trusted name in engineering solutions, renowned for innovative contributions to construction and infrastructure projects. -Focus on delivering sustainable and efficient solutions across sectors like energy, transport, and utilities. -Portfolio includes complex, high-value projects requiring bespoke solutions. -Consistently demonstrating capability in managing large-scale industrial and infrastructure projects, including cutting-edge energy systems. -Excel in tackling complex technical problems with expertise in both public and private sectors, known for on-time delivery and operational excellence. -Collaborate with major contractors to provide engineering solutions for demanding environments. -Recognized for work in water resources and utilities, developing sustainable infrastructure solutions.

Sector Specialisms