Aftermarket Operations Specialist

Overview

Support aftermarket contracts, finance, scheduling, and drive process improvements.

Key Responsibilities

• training
• kpi review
• policy guidance
• contract management
• data analysis
• improvement projects

Tasks

-Provide training to associates on new and existing processes. -Review KPIs for consistent performance and process improvement. -Help guide and make decisions on questions from Aftermarket teams to ensure alignment with company policy and procedure for consistency purposes. -Support customer maintenance contracts and machine health to include contract invoicing, managing financials, scheduling services, and write recommendations on identified issues. -Works within and promotes vision, mission, and values of BMC. -Collaborates with data analysts to analyze data and create reports that business decisions can be derived from. -Works with management and product support to initiate and execute improvement projects.

Requirements

• product support
• mechanical aptitude
• problem solving
• ms office
• accounting
• bachelor's

What You Bring

-1-3 years of industry experience in product support preferred. -A mechanical aptitude is preferred. -Creative and innovative problem solving abilities. -Proficient in MS Office and related software. -Excellent attention to detail -Basic Accounting knowledge. -A bachelor's degree in a business or process improvement-related field is preferred. -Excellent oral and written communication skills -Strong time management skills with ability to multi-task

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Benefits

-Dependent Care Flex Spending Account -Health Insurance – 3 plan options -Dental Insurance – 2 plan options -SmartDollar – employer paid financial planning program -Employer paid Short-Term Disability Coverage – 60% of base pay/salary -Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization -Basic Life/AD&D and Supplemental Life Insurance -10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution -Paid Time Off (PTO) -Health Savings Account – Employer contribution up to $1,300/year -Employee Assistance Program (EAP) – including Health Coaching -Long-Term Disability Coverage -401(K) Plan -Vision Insurance -Maternity / Paternity Benefits

About Butler Machinery

-Originally founded as a Caterpillar dealership, the company serves industries from construction to mining. -They offer new and used machinery, equipment rental, and parts & service for major brands like Caterpillar. -Butler Machinery has supported a wide range of sectors including agriculture, energy, and heavy civil construction. -The company has built a reputation for offering top-tier equipment solutions that optimize performance and productivity. -Projects range from major infrastructure developments to agricultural advancements and energy solutions. -They have earned recognition for their commitment to delivering quality machinery and exceptional customer service. -In addition to equipment sales, Butler Machinery is known for its strong service network and support offerings.

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