Senior Secuirty Supervisor

Overview

Manage and oversee security operations, staff and compliance at Bluewater site

Key Responsibilities

• patrols
• alarm systems
• incident reporting
• kpi management
• cctv monitoring
• staff scheduling

Tasks

-Maintain high profile internal and external patrols across the site. Activate or de-activate alarm systems. Ensure schedules of checks are followed and in accordance with procedures. -To work in conjunction with the Head of Security to identify improvement opportunities for the operation, liaising with clients and senior managers as required. -To engage with, and support other departments in managing tasks that are within the security team's remit. -To support the Head of Security in maintaining an effective training plan, ensuring that all staff have the skills necessary to conduct their role. -To manage own workload and time effectively whilst maintaining knowledge of skills and competency required. -To ensure that minimum staffing levels are adhered to and that team members maintain an effective work life balance. -To deploy resources in the most cost effective and efficient way prioritising incidents and implementing appropriate working practices. -Ensure that all daily reports of accidents or incidents are reported in line with the agreed procedure, ensuring all necessary action is taken and recorded. -To work as part of the Elevate team upholding their corporate values and standards. -To liaise with management to resolve any issues that may arise during their shift and make decisions as appropriate. -To support the Head of Security in effectively dealing with data requests in line with Client operating procedures and GDPR. -Conduct appropriate first line management responsibilities for Supervisors, including appraisals and ensuring compulsory training is up to date. -Assist Management with compiling reports and statistics for client meetings and monthly report submissions -To report any problems or concerns relating to Security staff actively. -To be the Security point of contact on a rotational basis with the Head of Security at weekends. -To effectively liaise with retailers, Guests and Key stakeholders over any security matters or concerns, dealing with complaints initially. -To challenge inappropriate, negative and unacceptable behaviour maintain staff confidentiality and upholding and enforcing the Mitie values of Loyalty, Integrity and Respect. -To provide Operational knowledge to lead the Security Supervisors and manage the site Security provision -To work in conjunction with the Security Manager to meet and exceed site specific KPI's and SLA's. -To support the team in all aspects of development and training and to ensure that all team members have a current Personal Development Plan (PDP). -Implementing practical and sustainable changes that result in improved security personnel motivation. -The Senior security Supervisor will oversee the operational security team reporting to the Head of Security. The successful candidate will need to hold both SIA DS and CCTV licence. Having an excellent knowledge of public safety and security procedures/protocols, the Senior Security Supervisor will ensure the smooth operational running of all Bluewater security functions (Control room/Security Officers/Barrier Officers), whilst Supporting the Head of Security in Training, Development & KPI management. The person will deputize for the Head of Security when required and therefore should be highly motivated and be able to make decisions on demanding situations in a professional manner. Exceptional communication and stakeholder management skills will make you a highly credible and competent candidate for this position

Requirements

• pro-active
• team spirit
• morale
• motivation
• performance

What You Bring

-To work smart demonstrating a pro-active work ethic, motivating the team spirit and maintaining good morale to ensure the best performance always ensuring levels of motivation are maintained throughout the workforce.

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