Project Specialist, Business Excellence (Tools/Platforms)

Description

• Manage and resolve tool / platform issues daily to ensure continuous uptime of our teams.
• Successfully implement initiatives improving tools and process for the Service Delivery Operations Team regarding: Contract planning, Dispatch and Technician mobile ticketing.
• Review current business processes and tools, collecting feedback and improving our service delivery end-user and customer experience; business process improvement (BPI)
• Drive new Service field tools and process initiatives through effective project management coordination and collaboration with local Operational team and Global tool developers, product owners and IT.
• Maintain data quality within the toolsets
• Participate in our celebrations, social events and offsite business events.
• Interact with IT colleagues through an Agile framework.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Communicate upcoming changes to field Operations. Plan, develop and lead remote and on-site user training.

Requirements

• Excellent, demonstrated ability to use software tools is required.
• Customer service oriented and ability to partner with individuals at all levels in many different functional areas of the business.
• Experience working with IT in Agile methodology to implement projects and tool functionality changes.
• Knowledge and principles of project management, business processes. Successful demonstration of Key Responsibilities and Knowledge as outlined above.
• College Diploma or Bachelors’ Degree from an accredited university in business administration, general operations management, or a closely related field.
• Holistically approach process and tool changes through understanding the impact of change/improvements across the Service Delivery landscape.
• 3-5 years of successful full time professional experience in related field and successful demonstration of Key Responsibilities outlined above.
• Experience in process documentation.
• Excellent, clear, and concise communication skills, verbal and written with the ability to communicate change and influence leadership. Understanding, and motivating people through a variety of communication methods and experience in end-user training and general guidance.
• Experience in internal corporate or department projects / Project Management
• Curious and collaborative in your approach to problem solving with an understanding of business functions and how the functions align through operational processes.
• Proficient with: MS Excel, Access, Word Visio, and Project Management software such as (JIRA/ WRIKE/ MS Project etc.).
• Assets: Bilingual (English / French) communication skills; SAP knowledge or experience; End User or Customer mapping

Benefits

• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Opportunities to contribute your innovative ideas and get paid for them!
• Competitive total rewards package.
• Employee perks and discounts.
• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Profit sharing available.

Training + Development

Interview process

Visa Sponsorship

Security clearance