Operations Supervisor

Overview

Oversee work order management and team performance for facility maintenance accounts.

Key Responsibilities

• escalation management
• safety compliance
• subcontractor oversight
• work order completion
• cost reduction
• team development

Tasks

-Respond to customer escalations and ensure constant communication is being facilitated between account, providers and customer -Promote commitment to environmental health and safety by adhering to safety practices, investigating concerns and making recommendations -Manage subcontractors and direct reports. Perform annual performance evaluations for direct reports. Hold subcontractors accountable to meeting contract requirements -Organize workload to manage normal day to day activities, emergency assignments and special projects (both Company and Customer) to ensure all Key Performance Indicators (KPI’s) and performance objectives are completed to satisfaction -Investigate, develop and implement projects, processes or activities to reduce or contain costs, increase quality levels and meet standards -Manage team to ensure all work orders to completion and work orders are closed out/completed within account timeframe -Foster a positive work environment with associates and customer. For associates, train, mentor, manage the review process and engage in associate development. For customer, develop and maintain a positive relationship that supports open dialogue

People Also Searched For

About Emcor Group, Inc.

-Delivers electrical, mechanical, and energy solutions across various sectors. -Operates across diverse industries including healthcare, education, transportation, and energy. -Known for managing complex projects and consistently innovating. -Focuses on safety and quality to ensure optimal performance and reliability. -Known for projects such as energy-efficient building systems and cutting-edge transportation solutions. -Maintains presence in both private and public sectors, trusted for high-profile ventures.

Sector Specialisms