Customer Service Representative

Overview

Provide fast, accurate customer support and resolve queries for a secure document destruction firm.

Key Responsibilities

• client meetings
• account management
• order processing
• process improvement
• customer service
• team training

Tasks

-Represent Restore Datashred professionally during customer meetings, both virtually and on-site when required -Manage customer accounts, ensuring information is accurate, up-to-date, and changes are communicated proactively -Support new and existing team members through knowledge sharing and participation in training -Identify opportunities for improvement in processes or service delivery, contributing to a better customer journey -Deliver exceptional customer service, ensuring all queries are resolved promptly, accurately, and within SLA -Liaise with internal teams, including operations, finance and account management, to obtain information and resolve issues -Handle and resolve complaints professionally, taking ownership to ensure positive outcomes -Process customer orders and requests using internal systems and external customer portals

Requirements

• problem solving
• communication
• customer-focused
• kpi targets
• multitasking
• software

What You Bring

-Ability to extract relevant information and identifyproblems -Ability to prioritise workload, multitask, and work independently while handling complaints -Ability to work under pressure and meet deadlines/targets -Strong communication skills, both written and verbal -Previous experience in a fast-paced customer-focused environment -Excellent attention to detail, problem-solving abilities, and organisational skills -Competent in standard software packages with a willingness to learn new ones -Proven ability to achieve and maintain KPI targets

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Benefits

-Life Assurance – 2x basic annual salary -Bereavement Counselling – Support during difficult times -Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40) -Annual Leave – 25 days + bank holidays -Employee Assistance Programme (EAP) – Confidential counselling via Health Assured -Free Onsite Parking

About restore plc

Nope

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