Contract Delivery manager

Overview

Strategic & tactical leader for retail contract delivery, ensuring SLA/KPI compliance

Key Responsibilities

• problem solving
• client service
• financial management
• sla management
• contract oversight
• supply chain

Tasks

-Assist others in solving professional or technical problems -Ensure a professional image of Integral is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times. -Manage relevant financial metrics / targets including invoicing WIP and debt management. -Full understanding of Contract SLA and KPI and delivers these whilst ensuring best practice. -Project a professional demeanour with colleagues, clients and their customers. -Make decisions guided by policies, procedures and business plan. -Communicate using appropriate styles, methods and timings. -Have relentlessly high standards continually raising the bar and driving teams to deliver ensuring issues do not get sent down the line and that problems are fixed at source, so they stay fixed. -Appropriate contract level oversight of the activities of business or technical support or operations. -Sets contract level priorities for the delivery teams to ensure task completion; coordinates work activities with others. -Manage action plans to implement any improvement initiatives. -Use tact and diplomacy to exchange information and handle sensitive issues. -Working with delivery teams and dedicated engineering resource to resolve operational issues quickly ensuring that client SLA/KPI’s are achieved. -Builds Partnerships with Client and Colleagues through open transparent and timely communication. -Identify areas to improve financial and operational performance within the contracted services and supply chain – lead these change initiatives. -Use judgment to identify and resolve day-to-day technical and operational problems. -Operates as a customer care professional building exemplar client relationships and puts the client and the centre of decisions making. -Manage supply chain partners operating across the contract to ensure delivery levels are maintained and improvement initiatives are identified and implemented.

Requirements

• word
• excel
• outlook
• concept/vixen
• mechanical
• electrical

What You Bring

-Excellent interpersonal, written and verbal communication skills -Role Model enthusiasm and energy about their work and encourages others to do the same. -Understand Integral processes and business model. -Demonstrate client obsession and work vigorously to earn and keep client trust. -Computer literate Word, Excel, Outlook, Concept/Vixen -Innovative management to meet changing business or operational circumstances. -High level of administration and organisational skills -Able to build positive relationships with Client in order to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships. -Able to maintain an objective and positive focus through periods of high and sustained work pressure -Prior experience of retail sector contract delivery preferable -Previous experience of developing operational plans for commercial contracts. -Industry relevant qualifications (Mechanical/Electrical/Building Fabric) -Able to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance -Able to understand the key financial, labour and material variables within budgets in order to maximise the return for the business. -Self-motivated and capable of working within a team environment

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms