Temporary Accommodation Officer - 6 month fixed term contract

Overview

Manage temporary accommodation, support residents, handle arrears and resettlement.

Key Responsibilities

• risk assessment
• support plans
• arrears monitoring
• repairs oversight
• tenancy enforcement
• court representation

Tasks

Use your experience in supporting people, homelessness, and housing-related issues to make a real difference as a Temporary Accommodation Officer at SettleParadigm. This is a 6-month fixed-term contract, working across the North Hertfordshire area. -Work within the housing related support framework to carry out and maintain needs and risk assessments and agree support plans with clients focussed on positive outcomes and contract performance measures. -Work with clients referred by NHC under the Councils Homeless Prevention Initiative and Rent Deposit Guarantee Scheme. -Create good working relationships with Partner agencies to provide support and assistance to client group -Work with colleagues and Partners to ensure successful resettlement and a positive take up of a permanent general needs tenancy -Work closely with new and existing residents, offering person –centred counselling and support -Monitor and progress weekly charges and arrears, liaising closely with the housing benefit verification officer at NHC. -Work closely with the caretaker/handyman to monitor all repairs and damage and to ensure that the premises, and equipment are maintained appliances serviced in accordance with procedures and regulations -Investigate apparent breaches of licence and tenancy conditions and where appropriate issue warnings, notices and recharges, in line with procedures -Contribute to the preparation and compilation of monthly/quarterly PIs and monitoring statistics and necessary records for housing related support purposes. -Monitor and progress terminations and voids -Monitor and maintain the safety and security of the various temporary accommodation premises in accordance with procedures, health and safety standards -Represent settle at Court and external meetings -Take possession proceedings in The County Court for rent arrears or nuisance

Requirements

• assured tenancies
• arrears recovery
• housing benefits
• risk assessment
• client management
• communication

What You Bring

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. -experience of dealing with clients in difficult and stressful situations -Knowledge of Assured Short Hold Tenancies and Licences, familiarity with support plans and risk assessments and housing related support framework. -Knowledge of supporting people, homelessness and general housing issues, able to relate to peoples living conditions and empathy with the client group. -Ability to administer Arrears Recovery process, knowledge of rent accounts and housing benefits. -Experience of dealing with unacceptable behaviour and enforce tenancy conditions. -A good communicator

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Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future. SettleParadigm works in partnership to provide temporary accommodation for homeless people. You will be responsible for the effective day to day management of the accommodation, the allocation of voids and rent and arrears collection, whilst offering a high standard of client centred support for the residents working towards a positive move on into permanent accommodation and providing resettlement support where necessary for up to two years. -Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover) -Car leasing via salary sacrifice (for permanent colleagues subject to conditions) -Peer-recognition rewards platform -Generous pension scheme – up to 9.5% employer contribution via salary sacrifice -Funded training, qualifications & apprenticeships -3 paid volunteering days in the local communities -Life cover and income protection -Family-friendly leave: Enhanced maternity, paternity, and adoption leave -Flexible working – hybrid options, modern offices, free parking & EV charging -Paid professional subscription (one per year) -annual salary: £37,401.40 per annum -25 days holiday, increasing with service, plus Christmas closure and buy options -30+ qualified Mental Health First Aiders available to support

About Paradigm Housing Group

-Evolved from a small housing provider into a regional powerhouse, born in 1988. -Operates as a charitable Community Benefit Society, reinvesting all surplus into new homes and services. -Typical projects include affordable rental homes, shared-ownership developments, market-rent properties, and support accommodation. -Plans a merger/acquisition to expand its portfolio to nearly 30,000 homes. -Regulator-rated top tier for governance (G1) and financial viability (V1).

Sector Specialisms

Security Clearance

-potential basic or enhanced criminal disclosure required upon conditional offer.