Senior General Manger

Overview

Oversee all operations, finances, and staff to achieve property performance targets.

Key Responsibilities

• rent collections
• financial reporting
• property inspections
• budget administration
• lease administration
• vendor bidding

Tasks

-Assist CAS in the development of written policies and procedures for tenant rent collections and extension of credit terms to tenants within client parameters. Participates in second level collection discussions and writes default letters consistent with obligations and rights within the Lease. Reviews account aging reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures. With approval from the client, submits tenant accounts to attorney or agency for collection. Assists with eviction of tenants in compliance with court order and directions from specified attorney and client. -Directs the development, revision and implementation of property manuals and on-line systems. -Prepares and/or reviews financial reports for client on monthly, quarterly, and annual basis complying with requirements in management services agreement, with copy to the Group Manager. Analyzes financial statements to project future financial position and budget requirements. -Directly supervises employees at the property. -Verifies the correct preparation of office equipment leases and maintenance agreements by Assistant General Manager and/or Property Administrator. -Inspects all properties on a regular basis to ensure building operations are performing according to JLL standards and procedures. -Prepares and/or reviews financial statements and reports on status of office buildings such as occupancy rates and dates of expiration of leases. -Approves purchases of supplies and equipment for use at managed office buildings. -Develops, gains consensus for, and implements the Management Plan for the property. -Submits hiring recommendations to Group Manager for approval. -Using and accessing stairwells during emergencies. -Develops training program and career path for property employees. Assures succession planning. -Carries out supervisory responsibilities in accordance with the policies enumerated within the Jones Lang LaSalle Personnel Handbook and applicable laws. -Assists in the completion and approves annual submissions for the JLL Property Awards Program and industry awards (e.g., BOMA TOBY award.) -Upon execution of the Lease, GM assists the Project Manager (if applicable) in the tenant construction coordination process, prepares the set-up of accounting information to collect specified rents and develops lease abstracts. -Maintains role as a secondary contact for tenants relative to tenant service requests. Proactively meets with tenant representatives on scheduled basis. Communicates regularly with the Retail Office Manager providing necessary support and information to this primary tenant contact. -Employs or contracts for onsite management and engineering personnel, as delineated within the operating budget, management plan and/or management services agreement. -Competitively bids and prepares all service contracts to assure high quality and cost-effective services. Assembles and analyzes contract bids, and submits bids, recommendations, and standard form contract agreement to Vice President for execution. Acts as primary contact for service contractors and vendors. Participates in group bid process as appropriate. -Inspects facilities and equipment to determine extent of service and equipment required. Recommends, justifies, develops, and coordinates projects that enhance the value of the property. -Maintains intimate knowledge of lease agreements; ensures compliance from an accounting standpoint and acts upon from an operations point of view. -Supports Leasing Specialist in the preparation of lease and/or rental agreements and is responsible for lease administration process. -Ensure that emergency evacuation procedures are in place and life safety systems are operating effectively and that 4-Sight is kept updated on a regular basis. -Prepares the final budget documentation (i.e., explanatory notes.) Plans and administers budget for the office building(s). -Conducts periodic formal and informal performance evaluations. -Oversees the arrangements for alterations to, or maintenance, upkeep, or reconditioning of facilities as specified in the operating budget, management plan and/or management services agreement and of leased premises as dictated by lessee's agreement. -Establishes written goals and objectives for employees directly reporting to the role of Senior General Manager. -Prepares and/or reviews periodic inventory of building contents and property condition, and forwards listing to client for review. -Assist in preparation of and/or review the annual jurisdictional forms and filings as required. (i.e. Income & Expense, Real Estate Tax payments, Property Tax fillings, Baseball tax, etc.). -Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

• report writing
• presentation
• budgeting
• financial analysis
• legal interpretation
• problem solving

What You Bring

-Ability to produce well-written reports, business correspondence and procedure manuals. -Ability to effectively present information and respond to questions from senior level management, clients, customers, peers, and the general public. -Is regularly required to sit for long periods of time. -Ability to calculate figures and amounts such as discounts, interest, commissions, prorations, percentages, basic calculation of measurement of rent, parking fees, late fees, and volume. -Lifting a minimum of thirty-five (35) pounds. -Must have working knowledge in various budget applications. -Ability to analyze, interpret and explain financial statements and calculate dollar and percentage variances. Possesses proven financial and accounting acumen. -Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), general business periodicals, professional journals, technical procedures, or government regulations. -Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. -Ability to define problems, collect data, establish facts, and draw valid conclusions. -Ability to solve practical problems and deal with variety of concrete variables in situations where only limited standardization exists. -The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl.

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms