Technical Sales Manager Senior (Architectural, Commercial, Specialty)

Overview

Pre‑sales technical manager enhancing order capture for lighting & control solutions.

Key Responsibilities

• spec registration
• product configurator
• sample orders
• pre‑sales support
• opportunity conversion
• client engagement

Tasks

-Diligently monitor and oversee the specification registration process, ensuring seamless management of registrations. -Proactively engage with agents to ensure they effectively manage their registrations, while swiftly addressing any conflicts in partnership to resolve them amicably. -Lead, drive, and achieve results and solve problems. -Continuously strive for improvement by actively identifying and addressing evolving pre-sales needs and fostering a team culture of collaboration. -Support the creation of no-charge sample orders, working closely with customer support associates to ensure timely delivery of high-quality samples. -Provide proactive insights, address potential obstacles, and contribute to tailored solutions that meet unique customer needs. -Leverage your technical expertise, comprehensive product knowledge, and solution-oriented mindset to drive the successful conversion of opportunities into orders. -Foster strong relationships and consistently deliver exceptional experiences. -Work with your partners to craft a transparent, honest, and empathetic message between agencies and customers. -Facilitate customized product and design requests, utilizing advanced tools such as the Product Configurator and system resources to streamline bill of material and submittal generation (RFA request-for-assistance) as required. -Extensively train on ABL products, gaining comprehensive knowledge to address feasibility inquiries, ensuring our customers make informed decisions when selecting products for their unique requirements. -Serve as a dedicated, trusted, and reliable point of contact, readily available to address and fulfill all pre-sales needs of both agents and customers, ensuring exceptional support and seamless communication throughout the process. -Lead projects or steps within broader projects. -Aim to cultivate customer loyalty, ultimately securing the customers' trust and winning their orders. -Engage with customers, providing additional opportunities to build rapport, establish trust, and understand their challenges. -Producing the best solutions by truly understanding the customer's needs. -Act with urgency to solve the customers' problems. -Collaborate closely with the Sr. Specification Sales Manager to identify and nurture potential opportunities, actively contributing to the growth of the project pipeline through designated tools.

Requirements

• bachelor's
• 6-8 years
• data analysis
• business acumen
• problem solving
• communication

What You Bring

-Multitask and work independently, without guidance, in a dynamic, demanding environment. -A bachelor's degree or equivalent work experience and certifications. -Customer Success team members must be strong, natural advocates focused on improving the customer experience, which can sometimes be more difficult than it sounds. -Available to regularly travel and work in the field with customers. While travel varies based on the individual and the dynamics in the region, expect to have a 25% travel commitment. -Demonstrate an elevated level of business acumen, organizational, and interpersonal skills. -6-8 years of related customer-centric experience supporting sales by collecting, accessing, and interpreting data to provide insights to customers and partners. -Superior communication and interpersonal skills are required. -The ability to step into someone else's shoes and walk a few miles can make all the difference between someone succeeding in this position and someone who struggles. -Excellent problem-solving and critical thinking skills are required. -Exhibiting a willingness to own a question or problem and not stop until the customer is satisfied. -Knowledgeable of relevant business processes, systems, and tools. -Ability to learn and understand the ABL organization, business strategies, and industry specifics. -Demonstrated success in remaining calm and focused in fast-paced, stressful situations.

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About Acuity

-Generates roughly $3.8 billion in annual revenue (2023), trading publicly under ticker AYI. -Designs and manufactures luminaires, lighting controls, power supplies, skylights and integrated systems. -Typical projects span new‑build and retrofit installations in commercial offices, industrial facilities, institutional campuses, transportation infrastructure and homes. -Under brands like Lithonia, Holophane, Juno and nLight, it blends LED innovation with IoT‑enabled controls. -Stands out with its Atrius IoT platform and a unique combo of lighting, building analytics and smart controls—blurring lines between hardware and software.

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