Service Support Manager - Cleaning

Overview

Manage cleaning services, ensure SLA compliance, health & safety across multiple sites.

Key Responsibilities

• wage management
• health safety
• service delivery
• sla monitoring
• audit inspections
• client relations

Tasks

-Manage daily employee wages and ensure Health & Safety compliance. -Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance). -Follow statutory Fire and Safety regulations to mitigate risks. -Monitor performance against SLAs and cleaning specifications. -Build strong relationships with contract clients and conduct audit inspections.

Requirements

• microsoft office
• management experience
• customer service
• iosh
• organisational
• driving licence

What You Bring

-IT literacy, especially in Microsoft Office. -Previous management experience in soft services/cleaning within facilities management. -Excellent customer service and communication skills. -IOSH Health & Safety qualification desirable. -Strong organisational and time management abilities. -Full UK clean driving licence (company car provided).

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Benefits

-Access to a virtual GP for you and your household. -Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products. -Financial wellbeing support via Salary Finance, including early pay access and competitive loans.

About mitie cleaning & hygiene services

Nope

Sector Specialisms

Security Clearance

-vetting and compliance checks are required as part of company policies (hr, qhse, rtw, vetting, compliance).