Planner / Scheduler

Overview

Schedule residential repairs, coordinate with residents/trades, manage diaries, meet SLAs.

Key Responsibilities

• data entry
• scheduling
• diary management
• emergency management
• customer liaison
• issue resolution

Tasks

-You will input up to date, accurate and complete notes for each job/task on the system, contributing to our contract performance tracking and high performance. -Using our dynamic scheduling system, you will manage operative diaries to ensure all works are carried out efficiently, within agreed timescales (SLAs), whilst keeping operatives fully utilised and delivering an excellent customer service experience. -Managing the emerging day, dealing with emergencies and exceptions, to ensure the most appropriate service is delivered to our residents. -You’ll act as the first point of contact for our customers and our trade operatives to help with issues and to assist providing effective resolutions, swiftly.

Requirements

• planning
• scheduling
• it
• communication
• ownership
• telephone

What You Bring

-You’ll have demonstrable planning/scheduling experience ideally obtained from within a fast-paced dynamic environment that involves high volume telephone communication. We will consider all scheduling/planning backgrounds/sectors but of course any housing repairs related background would be very advantageous. -Excellent communication skills, with the strength of character and ownership/ accountability to make decisions and follow them through to completion and satisfaction. -Strong IT skills with the aptitude to pick up new systems and be able to follow processes consistently

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Benefits

-Life Insurance -Let us help you prepare for your future with an employer pension contribution of up to 5% -Training and development opportunities -31 days paid holiday (including bank holidays), but you may want longer or less, so buy up to 5 days or sell up to 3 days per year -Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice. -Enhanced maternity/ paternity pay -Trade discounts from our preferred suppliers for you and your friends and family -Annual pay reviews

About Ian Williams Ltd

-Began with painting and expanded into full property services. -Offers planned maintenance, responsive repairs, M&E, and refurbishments. -Projects include school refurbishments, housing improvements, loss recovery, and asset reinvestment. -Runs its own Ian Williams Academy for specialized training.

Sector Specialisms

Security Clearance

-criminal records check required -dbs check in line with rehabilitation of offenders act 1974