IFM Transformation Director

Overview

Lead IFM transformation, strategy, operations and team/vendor management across the portfolio.

Key Responsibilities

• kpi reporting
• data analytics
• technology implementation
• change management
• budget forecasting
• client relationship

Tasks

-Define, track, and report on critical IFM KPIs including uptime/availability, MTTR, CSAT, maintenance backlog, and cost per square foot -Manage delivery of facilities services to the regional portfolio in accordance with all agreed policies, procedures, and contract scope -Manage strategic relationships with Tier 1 IFM partners and key suppliers -Be accountable for delivery of moves, adds, changes, and small construction projects -Lead, manage, and develop professional teams of management-level staff across geographically dispersed locations -Lead annual budgeting and quarterly forecasting processes -Ensure compliance within delegated financial and contractual authorities -Ensure compliance with all health, safety, environmental, and risk management policies -Coordinate engagement with cross-functional teams including security, capital projects, and specialized services -Establish and enforce global best practices, Standard Operating Procedures (SOPs), and playbooks for consistent service delivery -Develop and implement multi-year IFM strategy and annual management plans, ensuring alignment with corporate goals including sustainability and cost efficiency -Support account-wide initiatives including compliance reviews, audits, and training programs -Lead end-to-end transformation initiatives including technology implementation, global operating procedure standardization, and new maintenance model rollouts -Conduct portfolio audits to ensure data integrity across all systems -Deliver portfolio management reports and variance analysis as required -Execute comprehensive change management plans ensuring successful adoption of new processes and systems -Serve as primary point of contact for clients, proactively developing relationships and ensuring exceptional service delivery -Drive continuous improvement initiatives, benchmarking, and best practices implementation -Act as primary successor to the IFM Director, covering all major decision-making, stakeholder meetings, and operational oversight in their absence -Establish IFM data and analytics function to identify performance gaps, predict maintenance needs, and measure ROI -Provide excellent onboarding, training, and team building while supporting performance excellence -Audit and refine SLAs with internal stakeholders and external vendors -Develop and approve annual capital plans in collaboration with client representatives -Maintain system reliability and improve consistency across the portfolio -Serve as executive sponsor for new site launches, expansions, and major facility renovations -Oversee large-scale IFM project budgets and manage vendor performance to agreed standards and contract compliance -Achieve operational expenditure targets, manage budgets, and identify cost efficiencies and savings -Drive innovative programs and processes that reduce operating costs and increase productivity -Lead vendor contract procurement activities and support account-wide sourcing events -Proactively identify and manage operational, compliance, and financial risks across the property portfolio

Requirements

• bachelor's degree
• program management
• cmms
• bi tools
• financial acumen
• change management

What You Bring

-Bachelor's Degree in Business Administration, Property Management, Operations Management, or related field -Executive Presence: Ability to influence executive-level stakeholders and lead large, geographically dispersed teams -Communication Excellence: Outstanding relationship management, presentation, and stakeholder engagement abilities -IFM Expertise: Deep technical and operational knowledge of hard and soft services, maintenance, space management, and building technologies -Minimum 8 years experience in facilities management, property management, or related field -Minimum 5 years experience managing diverse, management-level teams -Proven track record managing complex, cross-functional transformation projects -Program Management: Experience managing simultaneous complex transformations and portfolio-level initiatives -Financial Acumen: Demonstrated finance management skills including budgeting, forecasting, and cost optimization -Change management expertise with proven adoption success -Data Literacy: Strong analytical skills and experience using CMMS, BI tools, and data analytics for decision-making -Technology Proficiency: Advanced skills in information technology tools and platforms -Innovation mindset with continuous improvement orientation -Strategic thinking with operational execution capabilities

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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