Provide information and reports in coordination with other departments as needed.
Assist with completing move-ins, move-outs, certifications, and renewals.
Ensure confidentiality of all data in the resident files (i.e., income, credit reports, assets, etc.).
Prepare, submit, and maintain accurate records, reports, and documents.
Assist with marketing surveys.
Close the sale with prospective residents and obtain a holding deposit, if applicable, and application for an apartment or waiting list.
Determine and certify the eligibility of prospective residents, following government regulations and Company procedures.
Pursue and collect rent payments, assist with delinquencies, and court filings.
Conduct all activities in accordance with HUD regulations and Fair Housing requirements.
Promptly answer telephone and e-mail inquiries from residents and prospective residents.
Greet prospective residents, tour the model/vacant and demonstrate the features and benefits of the interior of the apartment homes and amenities, explain terms of occupancy, and provide information about local areas.
Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
Follow-up on emails from prospective residents with the goal of obtaining an appointment to show the community.
Promptly follow up with prospective residents who have not yet leased to continue the sales process and secure the sale.
Requirements
property management
high school
driver's license
spanish
english
communication
Able to work a varied schedule including weekends.
Must be able to read and comprehend the English language.
Must be detail oriented and organized.
Must have and maintain a valid driver's license in the state of residence.
Must be willing to travel for training and meetings.
Property Management experience preferred.
Fluent in Spanish is a plus. *
Must be able to communicate effectively verbally and in writing.
High school diploma or equivalent combination of education, training, or experience.