Dispatcher - Jacksonville Office

Overview

Dispatch drivers, schedule deliveries, and provide customer service support.

Key Responsibilities

• order entry
• dispatch management
• timecard review
• order verification
• timekeeping
• customer relations

Tasks

-Solve problems in a timely manner while fostering lasting business relationships with our customers/drivers -Accurately and promptly input orders to customer specifications for delivery -Daily review of Driver timecards, delivery time reports and time entry/ tracking -Dispatch and control the Drivers needed throughout the day and make any necessary adjustments to maintain daily volume requirements -Review and verify accurate delivery and product information on orders prior to delivery -Coordinate Driver timekeeping functions, including receiving and documenting time off requests. As well as, maintaining Driver time off schedule in respect to sick time and personal days

Requirements

• high school
• customer service
• dispatch experience
• bilingual
• computer skills
• calm

What You Bring

-Fit for Duty Baseline Physical (if applicable) -Have a professional and respectful voice over the phone/radio, with the ability to deescalate tense situations -High School diploma or general education degree (GED) required -5-Panel Drug Screen -Computer Skills: typing skills, internet navigation -Able to remain calm and decisive in a potentially high stress/fast-paced work environment -Prior dispatch experience, tracking and scheduling is preferred -A minimum of 3 years customer service experience preferred -Motor Vehicle Record Check -Bi-Lingual (Spanish/English) will be highly looked upon -Must be familiar with our delivery areas and must be able to assist drivers in finding job sites -Must be able to perform in high call volume situations while multitasking with plants, drivers, team members in the office -Must be able to determine travel time to jobs and best plant locations to service the job

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Benefits

-Medical / Dental / Vision plan offered -A great team to support you throughout your career with Summit Materials companies! -Paid Holidays -Life Insurance - Company Paid -Short-term / Long-term Disability Insurance - Company Paid -Paid Time Off -Consistent work, with a work/life balance -401(k) Plan w/ employer match contribution

About Summit Materials

-The company specializes in aggregates, cement, ready-mixed concrete, and asphalt. -With operations across the U.S., the company serves projects ranging from highways to residential developments. -Focused on delivering high-quality materials, the company is a trusted partner for infrastructure growth. -Their strong financial performance fuels continuous expansion into new markets and services. -The company also leads in providing sustainable construction solutions, optimizing material efficiency.

Sector Specialisms

Security Clearance

-background check -motor vehicle record check -5-panel drug screen -fit for duty baseline physical (if applicable)