Customer Service Representative

Overview

Manage end-to-end customer service ops, orders, and coordination for India business.

Key Responsibilities

• customer service
• order processing
• dispatch coordination
• purchase orders
• process optimization
• team collaboration

Tasks

-Lead end-to-end customer service operations to ensure high levels of customer satisfaction and smooth coordination for daily sales orders and dispatches. -Collaborate with cross-functional teams to address customer requirements, resolve issues, and ensure on-time order processing and delivery. -Continuously learn and share insights to enhance service efficiency, customer experience, and overall business performance. -Use your skills in planning, coordination, and communication to optimize processes and reduce operational expenses -Support customers and internal stakeholders by managing purchase order creation, tracking, and follow-up with various overseas DSL locations

Requirements

• sap
• power bi
• advanced excel
• bachelor's
• 5-7 yrs
• problem solving

What You Bring

-Ability to work effectively in a matrix organization and collaborate across cross-functional and global teams to meet customer requirements. -Proficiency in SAP, Power BI, and Advanced Excel, with hands-on experience managing customer portals and related applications. -Any bachelor’s degree with 5–7 years of experience in customer service and order management within a manufacturing or technical environment. -Strong team player mindset with adaptability, problem-solving skills, and a proactive approach toward continuous improvement and compliance. -Excellent written and verbal communication skills, with strong presentation and interpersonal abilities. -Possibility to work remotely

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Benefits

-Flexible working hours -Opportunity to join Employee Resource Groups -Employee Referral Program -Paid vacation -Communication package -State of the art virtual work environment -Personal insurance -Bonus system -Pension plan

About Danfoss

-Begun in 1933 with a novel refrigeration valve and soon introduced thermostatic radiator valves, driving early energy-efficiency innovation. -Expanded into hydraulics, power electronics, and sensor systems, launching the first VLT frequency converter in 1968 and acquiring notable divisions such as Vacon and Eaton Hydraulics. -Typical projects range from district-energy systems and marine/offshore equipment to EV drivetrain modules, industrial automation, and large-scale cold-chain refrigeration. -Expertise spans HVAC, mobile & industrial hydraulics, AC drives & power electronics, high-pressure pumps, sensing/control components, and fire-safety systems.

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