Operations Support Administrator

Overview

Coordinates maintenance tasks, data, helpdesk and reporting for facilities.

Key Responsibilities

• sla monitoring
• helpdesk ops
• maintenance coordination
• work order closure
• data quality
• finance support

Tasks

-Liaising with technicians day-to-day to ensure SLA performance is to KPI -Operate the internal helpdesk line, answering calls from engineers and client service desk and updating tasks as required -Complete the maintenance co-ordination / allocation of tasks such as Planned Maintenance and Reactive Maintenance across multiple services and contracts ensuring the successful and complete lifecycle of tasks within the CMMS systems -Closing out work orders, enter close off number & perform necessary checks to move PO to Approved by Team leader status -Ensure the quality of the data and records pertaining to assets and maintenance, keeping records updated -Support the Finance and Accounts Team

Requirements

• excel
• computer
• maintenance
• communication
• oh&s
• environmental

What You Bring

-High level of computer skills, specifically within Microsoft Excel and ability to learn new programs -General knowledge of maintenance activities -High level written and verbal communication skills -Desirable - Training in an OH&S, QA and environmental related discipline

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Benefits

-Paid Volunteer Leave -Training Provided -Multitude of Employee Discounts -Paid Parental Leave -Opportunity for Career Progression -Supportive Team Environment

About Bgis

-Founded with a focus on providing top-tier facility management services across North America. -Specializes in integrated solutions that enhance efficiency, sustainability, and performance of assets. -Works with various sectors, including commercial, industrial, and government infrastructure. -Provides services ranging from facility management to energy optimization and project management. -Offers a range of solutions, from technical services to space planning and design. -Operates across key markets in Canada, the United States, and abroad, with a growing global presence.

Sector Specialisms