HUD rules and regulations, as well as policies and procedures of low-income housing programs
Market the property effectively by answering questions, conducting tours, and promoting community amenities
Maintain all resident and property files
Develop and maintain an on-going resident retention program under direction of Property Manager
Completes move out of residents as per the Admissions and Continued Occupancy Policy (ACOP).and SOP’s. Maintain a working knowledge of Housing Authority policy and procedures to assure residents have a clear understanding of changes that may affect their residency
Ensure the model apartments and target apartments are ready for show and maintaining work areas, common areas and office in a clean and orderly manner
Maintain a professional appearance and attitude at all times
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
Complete lease form or agreement and collect rental deposit
Requirements
tax credit
onesite
microsoft office
leasing
customer service
follow-up
Courteous and efficient handling of resident requests and complaints
Qualified candidates will have 1+ years tax credit experience
Excellent follow up skills via email and phone
Have a thorough knowledge of lease terms, specifications and all community policies
May be required to sit for extended periods of time while working at a desk
Must be able to hear and understand verbal communications in person and over the phone or computer
Regular “shopping” of competitive properties and remaining knowledgeable of market conditions
Must be able to read documents, computer screens and data
May be required to climb stairs
Must be able to use mobile devices and applications for work-related tasks