Field Service Engineer

Overview

Traveling engineer installs, commissions, repairs and trains on monitoring equipment

Key Responsibilities

• preventive maintenance
• onsite services
• product training
• system testing
• failure diagnosis
• report creation

Tasks

-Assist customers in developing preventive maintenance strategies. -Help customers understand technical applications of our products. -Promote and perform onsite professional services to support customer’s reliability initiatives. (80%) -Provide remote/onsite product training for clients looking to improve their knowledge of the products and their applications. (10%) -Communicate with the customer to ensure satisfaction and implement any necessary corrective actions. -Create reports and supplemental service documentation in the internal database. Forward reports to customers when services are performed. (10%) -Conducts service, repair and/or installation of products at customer site, including electrical and mechanical testing. -Diagnoses system failures and determines the most cost-effective solution.

Requirements

• scada
• oscilloscope
• power
• bachelor's
• training
• service

What You Bring

-Experience working with various meters, digital oscilloscopes. -Strong ability to deliver training to our customers in a class setting as well as in a practical hands-on environment. -Electronic, electro/mechanical experience -Have a driver’s license, acceptable driving record, valid passport (or ability to obtain one), and availability to travel. This position is remote and will require up to 70% travel. -Able to demonstrate a successful career, with previous experience in service, maintenance, or engineering role. -SCADA communications with multiple protocols -Power industry/utility experience -Hard hat, safety shoes, FR (flame retardant) clothing, ladder, safety harness, etc. -Indoor/Outdoor work in substation or power plant environment -Ability to independently analyze, troubleshoot and use judgement to solve issues while on customer site. -Products supported include Dissolved Gas Analyzers (DGA), Condition Based Monitoring (CBM) systems, Partial Discharge Monitors (PDM), Bushing Monitors (BM) and Transformer Monitoring System (TMS). These products use our SmartSub software platform which ties together into a user-friendly graphical user interface. -Bachelor’s degree in Electrical or Mechanical engineering, Physical Sciences, or related field. An Associate’s degree and Military or Electrical Utility work experience may be considered in lieu of a Bachelor’s degree. -Lift up to 75lbs

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Benefits

-As a Field Service Engineer at Qualitrol, you’ll have opportunities to progress into Senior Field Service roles, more specialized technical roles, or management positions.

About Qualitrol

-Founded to enhance the performance and reliability of industrial assets through advanced monitoring technologies. -Specializes in providing intelligent solutions for real-time data analysis to improve operational efficiency. -Works across multiple industries, including energy, utilities, and manufacturing, focusing on asset performance management. -Either products such as sensors, monitoring systems, and software to track and optimize critical equipment. -Recognized for its cutting-edge technologies that prevent unplanned downtimes and extend asset life. -Partnered with major power, utility, and manufacturing companies to safeguard high-value assets and reduce operational risks.

Sector Specialisms