Site Operations Lead

Overview

Lead site operations, managing teams, vendors, budgets, safety and client experience.

Key Responsibilities

• budget management
• operational standards
• performance reporting
• team leadership
• safety compliance
• facility coordination

Tasks

-Reports/resolves any workplace, and/or soft service issues promptly -Liaises with all contractors and Facilities team to ensure the site facilities as above are being used for the correct purpose, are clean and maintained to the highest standards -Deliver and engage with Change and Comms and participate in projects and experiences -Operating in accordance with Cushman & Wakefield’s Global Code of Business Conduct, BHP’s Code of Conduct and BHP’s Values. -Manage appropriate workload distribution and priority setting. -Comply with Cushman & Wakefield delegations policy which can be found on the Knowledge Hub -Development of operational standards / playbooks / operating manuals for all aspects of the client workplace -Provide support and guidance to all Operations Leads as directed by the Senior Site Operations Lead -Work with the Finance and Facilities Management teams to develop, monitor and deliver annual opex and capex budgets, monthly accruals and quarterly forecasting for all sites under their remit -When required provide 2IC support to the Senior Site Operations Lead and collaborate with other Stream Leaders within the contract such as Occupancy, Change and Comms, Facility Management and Projects as required. -Lead a team and ensure the team are trained and coached to be able to provide an exceptional customer service experience for employees, residents and guests -Preparation and submission of reports as required and as directed by the Client and/or Regional Lead and Account Director -A safety first focus, ensuring compliance by all staff and vendors with BHP’s and Cushman & Wakefield’s safety processes and procedures, adhering to a minimum of Australian Standards globally -Lead and deliver all site operations, ensuring consistently high levels of customer service satisfaction and strategic delivery of IWS in line with operational requirements -Operate in a manner that will minimise any adverse environmental impacts associated with your activities -Lead the Site Operations team onsite -Monitor and review financial performance for both scheduled and ad-hoc maintenance works and review and approve as required under delegation -Develop a strong professional, collaborative and supportive culture. -Deliver performance reporting to all stakeholders, following contract and corporate obligations -Preparation and submission of reports as required -Ensure all workplace tasks are being managed within agreed timeframes and procedures are followed accurately when closing out jobs -Actively participate within a community of practice group within Global Occupier Services by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield -Deliver service and activities in line with budget and reporting requirements -Comply with Cushman & Wakefield’s environmental policies and adhere to procedures and work instructions that are relevant to your activities -Attend and document team and client meetings with appropriate work stream leaders, key contractor monthly meetings and works in progress meetings -Articulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards -Regularly engage with the Cushman & Wakefield CRE team to leverage their knowledge -Coordinate site operations to ensure continuity of property services with minimum disruption to the client’s business operations and maintaining optimal employee/resident/guest experience -Understand, align and promote the procurement process in accordance with the global procurement policy, including for reactive and planned purchase orders. -Align and collaborate with the facilities management (FM) services team including capital works project management, asset management and maintenance, environmental services, health safety and procurement services, ensuring maximum customer satisfaction. -Align with portfolio KPI’s and performance metrics to ensure contractual compliance -Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisation -Work safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissions -Ensure site is aligned with other offices in the portfolio -Maintain spend against budget in accordance with your scope of accountability -Ensure teams are delivering tasks such as audits, reports & spot checks -Understand and deliver governance responsibility for all locations in your remit -Supervise and lead team members with a focus on engagement and high performance by ensuring individual goal setting, development plans and career conversations are in place and updated regularly -Ensure all escalations are effectively managed and promptly resolved

Requirements

• corporate structures
• stakeholder relations
• extended hours
• facilities mgmt
• safety compliance

What You Bring

-Demonstrate clear understanding of complex corporate structures -Has a strong working knowledge of the key site contacts, amenities and business stakeholders -Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients is available -Occasional requirement to work extended hours due to resident requests or to assist with major functions/events -Understand the facilities management service, which encompasses ad hoc maintenance, fire, mechanical, electrical support and the help desk function, following environmental safety guidelines

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About Cushman & Wakefield

-With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight. -Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management. -The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare. -A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.

Sector Specialisms