Front Desk Agent - Second Shift | Marriott Milwaukee West

Overview

Front desk staff handling guest check‑ins, service, upselling, and hotel operations.

Key Responsibilities

• check‑ins
• check‑outs
• reservations
• cash handling
• revenue upsell
• safety compliance

Tasks

-Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations -Process check-ins and check-outs, verify billing, create reservations, and process special requests -Attends all required department and hotel meetings -Anticipates and responds to guests in a friendly and positive manner -Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary -Monitors room availability, follows restrictions, and all booking policies and procedures -Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services -Follows all company procedures for guest/associate incidents -Follows company procedures when handling cash and processing financial transactions -Responsible for providing the highest level of service -Follows proper selling techniques and ensures strategies are utilized to maximize room revenues -Produces required volume of work by planning, organizing and prioritizing work duties -Adheres to company general work rules, department procedures and company policies -Drives sales and maximizes revenue by up-selling rooms and amenities -Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste

Requirements

• guest service
• verbal communication
• emergency procedures
• physical mobility
• detail oriented
• lift 25lb

What You Bring

-1+ years prior guest service experience required preferably in a hospitality setting -Ability to lift, push and pull up to 25 pounds on an occasional basis -Excellent verbal communication skills needed -Knowledgeable of hotel emergency procedures -Maintains predictable and reliable attendance -Understands and follows the company guest service recovery program -Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods -Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment

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About Csm Corporation

-It designs, renovates and manages commercial, retail, multi-family and lodging properties. -Its portfolio spans millions of square feet—covering hotels, apartment communities, offices and retail spaces. -Typical projects include development of hotels under Marriott, Hilton and Hyatt brands, mixed‑use complexes and residential communities. -It combines entrepreneurial roots with an award‑winning track record in design, development and customer service. -CSM’s leadership team comprises experts in engineering, revenue management, lodging operations and sales. -Standing out for its integrated approach, the firm handles acquisition, development, leasing and long‑term asset management under one roof.

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