Support Manager - £2.5k incentive

Overview

Lead digital support team, ensure service levels & stakeholder relations

Requirements

• leadership
• stakeholder management
• microsoft
• slas
• customer support
• people management

What You Bring

-Experience in the leadership and management of teams in line with organisational strategy. -Experience of building strong and effective relationships with diverse stakeholders. -Excellent skills in the user of Microsoft Technologies with an ability to support technical staff in the resolution of problems. -Experience in the development, monitoring and reporting of service delivery against service level agreements. -Knowledge of customer focussed support services, contact centres and support models including self-service. -People management and leadership skills with an ability to motivate and control a large multi-skilled team and manage change. -Experience in managing innovative and responsive digital customer service support teams across multiple locations.

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