Director of Service DFW

Overview

Leads and manages branch service operations, finances, and team for HVAC/plumbing services.

Key Responsibilities

• scheduling
• dispatch
• erp monitoring
• manpower management
• safety compliance
• client relations

Tasks

-Set clear expectations for performance, accountability, and customer satisfaction. -Develop future leaders by providing mentoring, coaching, and professional growth opportunities. -Drive growth in preventive maintenance contracts, retrofit work, and emergency service response. -Build and maintain strong relationships with branch-level clients, contractors, and vendors. -Ensure branch operations comply with safety standards, regulatory requirements, and company procedures. -Maintain efficient use of manpower, tools, and equipment. -Represent the company in the local business community and industry organizations. -Act as the primary point of escalation for branch service customers. -Ensure profitable and high-quality delivery of all services. -Control branch operating expenses while maximizing workforce utilization. -Recruit, train, and retain qualified branch service personnel. -Develop and retain a high-performing service team. -Analyze market trends and recommend improvements to service offerings or operational approach. -Promote safety, compliance, and accountability across all projects. -Lead and mentor branch service management, technical teams, and administrative staff. -Conduct personal site inspections to promote safe work practices and regulatory compliance. -Oversee scheduling, dispatching, and completion of service work to ensure customer commitments are met. -Contribute to company-wide strategic initiatives, particularly in areas of service delivery, scalability, and client growth. -Ensure the service team delivers superior customer service. -Promote a culture of safety, accountability, professionalism, and continuous improvement. -Collaborate with the Safety Department to investigate incidents and improve safety programs. -Achieve branch service revenue, gross margin, and EBITDA targets. -Monitor financial performance and implement corrective actions to address variances. -Enforce company safety policies and ensure proper documentation is submitted. -Direct all service operations within the branch, ensuring alignment with company policies and standards. -Support business development efforts, particularly in preventive maintenance agreements and local service projects -Drive operational efficiency and gross margin improvement. -Conduct regular performance evaluations and address performance issues promptly -Serve as a visible leader in the branch, fostering teamwork and a positive work culture. -Engage with employees to improve retention and build long-term team stability. -Monitor ERP systems and reporting tools to ensure accuracy in job costing, labor tracking, and billing.

Requirements

• 7+ years
• leadership
• hvac
• plumbing
• p&l
• bachelor's

What You Bring

-7+ years of progressive leadership experience in commercial or industrial HVAC and plumbing projects. -Proven success in leading branch or regional service operations with P&L responsibility. -Bachelor’s degree in Business, Mechanical Engineering, Construction Management, or related field (preferred).

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Benefits

-Opportunities for professional development and certification assistance. -Health, dental, and vision insurance. -Paid time off and holiday pay. -Competitive salary based on experience.

About Upchurch

-Known for delivering quality, reliability, and innovation across various sectors. -Specializes in managing complex projects with attention to detail and efficient execution. -A trusted name in delivering solutions that meet technical and operational requirements.

Sector Specialisms