Service Administrator

Overview

Administers service orders, payroll, and customer support for construction equipment.

Key Responsibilities

• work orders
• data entry
• po acquisition
• timekeeping
• customer updates
• follow‑up

Tasks

-Have all work orders closed when job is completed. -Incorporate Alta's Guiding Principles into daily activities. -Prepare all work orders ready to close for the service manager to review once the job is completed. -Input technician job repair write ups located in our business system. This will be done daily on all jobs that are completed and in process. -Follow up with other inter-company departments on open issues. -Periodically will call customer to provide updates or obtain additional information from them. -Provide support to the service manager. -Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles. -Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds. -Obtain purchase order (PO) number from the customer if the customer's protocol is to give out PO's. -Responsible for all time entries and payroll for the shop and field technicians. All payroll must be approved by the service manager prior to submission.

Requirements

• microsoft office
• erp
• billing
• customer service
• time management
• communication

What You Bring

-Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus. -Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers. -Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. -Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. -Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. -Possess excellent verbal and written communication skills. -Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk,climb or balance, stoop, kneel, crouch or crawl, taste/smell. -Consistent, regular, and reliable attendance including being ready for work at the designated start time. -Previous billing and customer service experience is highly preferred.

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About Austal

-Operates major shipyards in Australia, the US, the Philippines, and Vietnam. -Projects include high-speed catamarans, fast ferries, US Navy Littoral Combat Ships, and ocean surveillance vessels. -Leverages aluminium-multihull technology for high-performance, lightweight vessels across industries. -Built the world’s largest trimaran ferry and modules for Virginia-class submarines under AUKUS expansion. -Balances commercial and defense work, including windfarm support vessels and naval warships.

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