Work Coordinator

Overview

Coordinate and schedule backfill, reinstatement, and other works, managing calls and client relations.

Key Responsibilities

• regulatory logging
• client management
• contract management
• work scheduling
• job validation
• backfill scheduling

Tasks

-Ensuring all regulatory information is updated and logged in real time with status updates on the internal system -Managing the customer and client relationships -Help us manage contract requirements for a range of jobs -Provide an efficient and flexible response to operational issues, to maintain levels of service delivery and programme works in line with contract specific requirements and engineer and supervisor capabilities and timescales -Handling calls, scheduling a range of works -Rescheduling jobs that fall out of programme -Validating each job to ensure the required information is available -Prioritising and scheduling backfill and reinstatement tasks

Requirements

• office systems
• call handling
• analytical skills
• communication
• database
• teamwork

What You Bring

-Good knowledge of office working systems -Previous call handling/scheduling experience -Demonstrate strong analytical skills and the ability to manage change -Excellent communication skills -Ability to operate a computerised data base system -Ability to work independently and as part of a team

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Benefits

-Work-Life Balance: 23 days annual leave + bank holidays, plus flexibility with overtime -Training & Growth: Ongoing professional development to keep you at the top of your game -Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more

About Liberty. The Go-To People For Property Services.

-Evolved into a national property services specialist with regional hubs across England and Wales. -Handles 1,500 tenant calls daily and delivers over 114,000 repairs yearly. -Acquired by Wates in October 2024 to enhance heating, compliance, and renewable energy capabilities. -Operates with a national reach through its headquarters in Knowsley and bases in Manchester, Leeds, Portsmouth, Havant, and Cardiff. -Embeds welfare spotting into repair visits, training staff to identify issues like neglect or hoarding. -Leverages data-driven systems integrated with housing-management platforms for real-time performance and compliance tracking.

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