Litigation Case Coordinator

Overview

Manage customer debt cases, guiding resolutions via litigation and enforcement processes.

Key Responsibilities

• crm records
• litigation management
• debt collection
• payment planning
• issue resolution
• insight sharing

Tasks

-Working will involve incoming and outbound telephone contacts, written correspondence, non-contact administration and representing the Client in contact with third parties and customer representatives and maintaining accurate records of contact with customers utilising our CRM system -Sharing insights with peers and management. With alignment to our company values, promote a collaborative approach to continuously improving our customer service experience -Managing individual customer cases using appropriate Litigation and Enforcement strategies to maximise debt collection whilst adhering to Court process -Taking ownership of customers issues, relieving customers stress while guiding them to a quick and easy resolution with minimum effort from our customers -Developing a comprehensive grasp of disengaged customer’s circumstances to enable an appropriate payment arrangement and affordability plan to be agreed, or to highlight the ramifications of non-payment -Solving the customer’s initial query and identifying future problems whilst proactively identifying any future benefits or requirements the customer might have

Requirements

• gcse c
• initiative
• pressure
• leadership
• negotiation
• communication

What You Bring

-Showing initiative in offering a bespoke service and SWW (South West Water)/BW (Bournemouth Water) offerings based on customers individual circumstances -Evidence you can work under pressure ensuring that strict timelines/deadlines are achieved -Able to lead discussions -Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths -Communicates confidence through positive language making own decisions (where necessary) via the telephone -Forward thinker who shows initiative and takes ownership -Strong negotiation and reasoning skills -Excellent communication skills, including: -Confidence to direct and manage a call through to resolution

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Benefits

-Competitive Contributory Pension -Generous holiday allowance plus bank holidays -Access to the Company Sharesave Scheme -A discretionary Bonus

About South West Water

-South West Water is a leading provider of water and wastewater services, covering Cornwall, Devon, and parts of Dorset. -The company is known for pioneering innovation in water treatment and sustainability efforts across its service regions. -Specializes in providing clean, safe water and efficient wastewater treatment to both residential and commercial customers. -Committed to ensuring the highest standards of water quality and environmental stewardship in all its operations. -One of the standout projects includes the upgrade of wastewater treatment facilities to meet growing demand and environmental standards. -South West Water's operations span a variety of sectors, including residential, commercial, and industrial water services.

Sector Specialisms

Security Clearance

-mandatory dbs check required as part of onboarding.