Manager – Accounts & Finance (Revenue & Collections)

Overview

Lead AR & collections, drive process governance, and provide financial insights

Key Responsibilities

• cms alignment
• collection sops
• erp entries
• mis dashboards
• automation
• ar cycle

Tasks

The Manager – Accounts & Finance (AR & Collections) will lead and strengthen the company’s end-to-end collection framework, drive process governance, and actively contribute to business discussions for new channels and initiatives. This role requires a proactive leader who collaborates closely with Sales, Experience Center (EC), and Operations teams to ensure timely collections, policy adherence, and optimized cash management. The person must act as the controller for collection costs while building a strong control and insights framework across geographies and business verticals. -Ensure timely CMS alignment and onboarding of new Experience Centers. -Design, implement, and refine collection SOPs and escalation matrices for all business channels. -Participate in business reviews for new channels, partnerships, and initiatives to design financial and collection frameworks supporting scalability. -Lead and mentor the collection team; allocate goals and monitor their achievement through daily and monthly reviews. -Conduct policy update sessions and workshops for EC Managers and Sales teams. -Drive adherence to collection policies and ensure consistent process communication across teams. -Own accounting entries related to collections, adjustments, refunds, and write-offs in the ERP. -Provide strategic insights on collection trends, recovery risks, and working capital efficiency to management. -Monitor and optimize collection costs related to CMS, cash pickup, and payment processing operations. -Maintain strong relationships with CMS partners, banking teams, and PG service providers. -Resolve short payments, debit/credit note mismatches, and TDS discrepancies. -Ensure statutory and internal audit compliance, including GST and PAN-linked requirements through continuous engagement with Tech and Sales teams. -Generate and present MIS dashboards on collection aging, advances, overdue performance, and risk accounts. -Build capability within the team for better negotiation, communication, and analytics-driven follow-up. -Conduct daily follow-up calls with Experience Center and Sales teams for pending deposits, reconciliation mismatches, and exceptions. -Collaborate with Business Heads to define collection process flows, risk control measures, and cash realization mechanisms. -Introduce automation and system-based monitoring for reminders, dashboards, and MIS accuracy. -Oversee the complete AR cycle – invoicing to realization – including NEFT/RTGS, cheque, CMS, and payment gateway collections. -Document all reconciliation activities and maintain audit-ready communication trails. -Lead monthly customer reconciliation with Sales, Billing, and Operations to ensure data accuracy. -Deliver actionable insights on collection shortages — by location, customer segment, and business category. -Take ownership of one-on-one inductions for newly joined EC Managers and sales staff managing collections.

Requirements

• erp
• excel
• analytics
• ca/icwa
• 2-4yr
• leadership

What You Bring

2. Receivable & Collection Management -High adaptability to evolving business needs; proactive in solving operational problems. -Strong team player and independent self-starter; thrives in high-pressure and ambiguous situations. -Tech-savvy and process-oriented, with hands-on experience in ERPs, Excel, and analytics. -The ideal candidate should have a minimum 2-4 years of relevant experience post qualification, with a strong background in Accounts, Excel, and ERP systems. We are also looking for someone with excellent team-building and communication skills. -Excellent communication and influencing skills—effective in cross-functional settings and policy rollout. -Strong "fire in the belly," resilient, and passionate about exceeding targets and driving change. -Leadership presence—able to build, inspire, and lead teams. -CA/ICWA degree is required.

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About Livspace

-Founded with a vision to redefine home interiors, the platform seamlessly blends technology with design. -The platform connects customers with design experts and contractors, enabling easy home transformations. -Operates in India and Southeast Asia, offering a wide range of services from conceptual design to final execution. -Its innovative approach streamlines interior design, offering ready-made designs and custom solutions. -Known for delivering high-quality projects on time, with a strong focus on customer satisfaction. -Continuously evolves with cutting-edge technology, allowing users to visualize spaces in 3D. -Delivers creative solutions for diverse client needs, from modern urban homes to commercial spaces.

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