Applications Engineer

Overview

Advanced technical support for Crestron platforms and video‑conferencing solutions.

Key Responsibilities

• log analysis
• network analysis
• data collection
• service verification
• rma creation
• knowledgebase support

Tasks

-Building and maintaining customer rapport ensuring they understand Crestron is with them through every step of the process. -Create RMA's as needed for customer site. -High level analysis of log files. -Basic analysis of customer network. -Assist in supporting Crestron customer knowledgebase by the creation of training material, knowledgebase articles, supportive documentation, and/or software tools. -Collect and interpret system level data for analysis. -Review published documentation with customer, including both Crestron and conferencing service provider documentation where applicable. -Handle escalated Technical Support cases -Verify customers conferencing service is properly configured through appropriate portal (O365/Zoom).

Requirements

• crestron
• o365
• comptia
• ms teams
• bachelor's
• 3-5 yrs

What You Bring

-Minimum of 3 to 5 years providing consistent and excellent support -The ability to think” outside-the-box" and understand how minute data points can affect the larger picture. -Knowledge of Unified Communication platforms (MS teams, Zoom) -The ability to clearly document the issue, steps taken and thought process behind the path of investigation. -Read and interpret system schematics, floorplans, etc. -Bachelor’s degree in Electrical Engineering or Computer Science preferred. -Ability to troubleshoot/create demo programs written in native Crestron platforms. -Network diagnosis skills (COMP TIA+ preferred) -Knowledge of Exchange/O365/Active Directory

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About Crestron Electronics

-a pioneer in the world of automation and control systems. -specializes in creating integrated solutions that bring together technology, design, and functionality. -offers sophisticated solutions for smart homes, corporate boardrooms, and other environments. -produces cutting-edge products that streamline and enhance control over audio, video, lighting, HVAC, and security systems. -known for seamless integration with hundreds of technologies, ensuring top-tier performance and scalability. -offers custom-designed systems, providing personalized experiences to clients worldwide. -undertakes notable projects such as world-class stadiums, luxury residences, large-scale commercial buildings, and high-tech theaters. -is distinguished by its commitment to innovation and exceptional customer service. -develops unique products including touchscreens, remotes, and software solutions. -is recognized as a global leader in the automation sector.

Sector Specialisms