Guest Relations Executive

Overview

Manage daily operations and drive business development to boost guest satisfaction and revenue.

Key Responsibilities

• inventory management
• lead generation
• quality control
• supplier coordination
• maintenance scheduling
• guest relations

Tasks

-Supervise and coordinate housekeeping staff, ensuring quality and efficiency. -Oversee inventory management for all properties, ensuring furnishings, amenities, and supplies are well-stocked. -Assist in property acquisitions by scouting nearby locations and generating local leads. -Drive lead generation for new properties/apartments. -Maintain property upkeep standards, ensuring cleanliness, functionality, and overall aesthetic appeal. -Support revenue-enhancing activities, such as sending promotional emailers, building partnerships (e.g., hospitals, corporates), and developing new guest engagement initiatives. -Assist in staff training, including hospitality practices such as meal or breakfast preparation support when needed. -Ensure consistent quality control across guest rooms and common areas. -Manage day-to-day operations efficiently to ensure seamless guest experiences. -Manage and coordinate with suppliers and vendors to ensure timely procurement and cost efficiency. -Collaborate with the team to identify new business opportunities and process improvements. -Coordinate repairs and maintenance as needed to ensure operational continuity. -Implement and monitor upkeep schedules and regular property inspections. -Address guest concerns effectively, both pre-booking and post-booking, ensuring timely resolution and satisfaction.

Requirements

• bachelor's
• ms office
• pms
• 1-4 yrs
• guest relations
• problem solving

What You Bring

We are seeking a dynamic and proactive Guest Relations Executive who combines strong operational expertise with business development acumen. The ideal candidate will efficiently manage day-to-day operations while actively contributing to lead generation and revenue growth. This role is crucial in maintaining high service standards and ensuring guest satisfaction across our properties. -Bachelor’s degree in Hospitality, Business Administration, or related field. -Proficiency in MS Office and basic property management systems. -1–4 years of experience in hospitality operations, guest relations, or property management. -Excellent communication and interpersonal abilities. -Strong organizational and problem-solving skills.

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About Vianaar Homes

-Operates an end‑to‑end model: from land acquisition and design to construction, housekeeping, rentals, and estate management. -Emphasizes seamless customer journeys—owners enjoy concierge‑style services post‑handover. -Specializes in sustainable holiday residences and full‑service property solutions in scenic, natural settings. -Typically delivers boutique, design‑led holiday and residential developments set in lush Goan landscapes. -Unusually blends hospitality and real estate, offering rental desks and on‑site garden teams. -Maintains a rich local footprint, training and hiring regional residents for property operations.

Sector Specialisms