Director of IT Operations

Overview

Direct IT strategy, operations, cloud & on-prem infrastructure, service desk and vendor management.

Key Responsibilities

• it strategy
• infrastructure management
• cloud services
• vendor management
• incident response
• kpis monitoring

Tasks

-Lead cross-functional projects, overseeing project timelines, budgets, scope, and delivery of technology solutions. -Ensure compliance with relevant regulatory, data privacy, and cybersecurity requirements in coordination with the security team. -Evaluate emerging technologies and lead strategic digital initiatives to enhance operational efficiency and business agility. -Serve as an escalation point for critical issues and incidents, ensuring timely resolution and root cause analysis. -Define and execute the company’s IT strategy in alignment with business goals and transformation initiatives. -Establish and monitor KPIs and metrics to measure operational performance and service delivery effectiveness. -Support IT governance through change management, risk assessments, documentation, and performance reporting. -Oversee enterprise infrastructure to ensure performance, reliability, scalability, and security. -Maintain hardware, software, and technology asset inventories, ensuring life-cycle management and compliance. -Manage relationships with external technology vendors and Managed Service Providers (MSPs), ensuring alignment with SLAs, contractual terms, and performance expectations. -Lead and manage IT operations across service delivery, cloud infrastructure, and the IT Service Desk. -Provide leadership, coaching, and development for direct reports and IT teams, promoting a high-performance and service-oriented culture. -Monitor and manage the IT operating budget, including vendor negotiations, expense tracking, and cost optimization. -Manage relationships with external vendors and technology partners; negotiate contracts and ensure service levels are met. -Address and resolve legacy system challenges by implementing modern, scalable SaaS and cloud-based platforms.

Requirements

• hybrid cloud
• microsoft
• itil
• aws
• leadership
• 10+ years

What You Bring

-Proven track record in managing IT systems across cloud, on-prem, and hybrid environments. -Strategic thinker with a hands-on approach to problem-solving and operational improvement. -Strong knowledge of Microsoft enterprise products. -Additional certifications such as ITSM, COBIT, ISO/IEC 20000, Agile, Scrum, or Six Sigma are a strong plus. -Familiarity with SaaS applications, system integration, and cybersecurity practices. -Experience with ITSM tools, project management systems, and automation platforms. -Experience with SaaS and public cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP). -Ability to influence and collaborate with cross-functional business and technical stakeholders. -Bachelor’s degree in computer science, Information Technology, Engineering, or a related field is required. -Strong leadership, communication, and organizational skills. -At least 10 years of progressive experience in IT operations or infrastructure management. -Minimum of 5 years in a leadership or people management role overseeing technical teams. -ITIL certification required.

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