Product Operations Leader

Overview

Lead scaling of product ops, process, data insights, and market intelligence.

Key Responsibilities

• performance tracking
• data analysis
• market intelligence
• process standardization
• operating reviews
• insight management

Tasks

-Define and manage frameworks for tracking product performance and operational health (e.g. price performance, revenue pipeline, customer retention, ILI performance specifications). -Provide tools and guidance for teams to validate hypothesis and decisions for potential product opportunities. -Customer & Market Intelligence – Facilitate and aggregate externally sourced research and customer feedback, enabling teams to access actionable insights with ease, while keeping the customer and market at the center of decisions. -Ensure consistency and efficiency in how product teams operate, collaborate, and communicate across functions, including handover from products to operations and sales. -Process & Practice – Standardizing and optimizing product development practices (product development lifecycle management) to drive consistency, transparency, and efficiency across teams. Define and drive consistent cross-functional frameworks that align the organization around strategy, execution, and product excellence. -Support monthly operating reviews, technical reviews, and annual strategic planning with data-driven insights and tracking mechanisms for progress against goals (e.g. tracking, budget, schedule, resources, risk) -Support product team onboarding and capability-building through structured guidance on best practices with standardized tools (e.g. product management software, product development software). -Manage market data required for insights that influence product strategy, roadmap prioritization, and OKRs (e.g. market sizing, PHMSA data and statistics, customer segmentation, SWOT analysis, competitor intel). -Drive continuous improvement through retrospectives, feedback loops, and operational audits. -Streamline and centralize access to qualitative and quantitative insights so teams can self-serve and explore findings with ease; including maintaining a system for capturing and categorizing customer feedback across touchpoints (e.g. support, NPS, sales conversations). -Product Portfolio Data & Insights – Turning internal data into actionable intelligence for product strategy and performance tracking. Collect, analyze, and visualize internal product and business data to support product strategy creation and performance tracking (development and product). -Establish scalable, repeatable product operating model across the product development lifecycle (e.g. business cases, PRDs/URDs, release plans, roadmaps, product launches, development management, ISO certification documentation, portfolio management). -Partner with Product and TPM teams to collect and analyze internal data on product usage, customer behavior, and delivery health (e.g. adoption, retention, delivery velocity -Lead efforts to gather and synthesize external research from voice-of-customer, user research, sales, support, and market trends.

Requirements

• 10+ years
• highly organized
• cross-functional
• excellent communicator
• bachelor's degree
• scaling experience

What You Bring

-10+ years of experience in Product Operations, Product Management, Product Development, or a related role. -Highly organized, process-oriented, proactive, and comfortable in fast-moving environments. -Proven track record of driving alignment, accountability, and improving how cross-functional teams work together to deliver high-impact products. -Excellent communicator with the ability to simplify complexity and influence without authority. -A bachelor's degree from a university or technical college in a related field is required. -Experience supporting scaling of a products organization (product development, product management, marketing) in a growth-stage company.

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Benefits

-Great long-term career prospects and development opportunities -Attractive compensation system -Flexible working environment

About Ndt Global

-Founded to provide cutting-edge pipeline inspection and integrity management services. -Pioneered advanced technologies to detect and assess pipeline defects, minimizing risks in critical infrastructure. -Offers specialized services for both offshore and onshore pipelines, with an emphasis on safety and efficiency. -Typical projects include detailed inspections of pipelines in industries like oil & gas, energy, and utilities. -Leveraged non-destructive testing (NDT) methods to ensure the integrity of pipelines and industrial assets. -Known for its ability to detect even the smallest flaws in pipeline systems, which can prevent potential disasters. -Stands out with its ability to deliver highly accurate, reliable, and cost-effective inspection services worldwide.

Sector Specialisms