Account Manager

Overview

Manages community accounts, resolves issues, builds relationships with customers and internal teams.

Key Responsibilities

• customer meetings
• issue resolution
• system reviews
• onsite visits
• customer support
• escalations

Tasks

-Participate/coordinate onsite and off-site customer meetings: -Ensure excellence in all aspects of customer support -Issue resolution - maintain open lines of communication with other departments for collaboration purposes & timely resolution -Board, CAM, and onsite system reviews -Conduct regular onsite visits to customer properties for relationship management and account health check-ins -Develop strong relationships with internal departments and customers -Escalations/retention issues - field customer escalations and provide routine updates to management

Requirements

• google suite
• salesforce
• bachelor's
• 5-7 years
• communication
• relationship mgmt

What You Bring

-Minimum 5-7 years relevant experience -Computer savvy and proficient with Google Suite and other web-based programs (Salesforce) -Conflict resolution skills -Bachelor's Degree or equivalent experience in the service business or related field preferred -Low margin correction -New CAM/Board acclimation -Strong relationship management skills -Ability to work independently and as part of a team -Ability to multitask in a fast-paced environment -Detail-oriented with strong organizational, prioritization, and time-management skills -Excellent communication skills (both oral and written) -Experience in a rapid-growth business -Comfortable with regular travel to customer sites

People Also Searched For

About Envera Systems

-Pioneered the Virtual Gate Guard to serve homeowner associations and developers. -Vertically integrated model combines proprietary software, hardware and in-house monitored operations. -Central monitoring operates 24/7 with licensed virtual guards overseeing gated entrances and amenities. -Typical clients include gated HOA communities, apartment complexes, marinas, storage facilities, campuses and campgrounds. -Technology offerings include access control, license-plate/driver’s-license recognition, active and passive video surveillance.

Sector Specialisms