Estates Manager - Occupier Services - Leeds

Overview

Oversee daily estate operations, health & safety, service contracts, and stakeholder experience.

Key Responsibilities

• operations management
• health safety
• client communication
• estate inspections
• contract procurement
• budget management

Tasks

-You will communicate to provide required information as well as offer prompt resolutions. -Daily walk arounds and inspections as appropriate, personally engaging with the customers. -Lead by example and inspire wider onsite teams. -You can tailor your message to different stakeholders to ensure that the correct message is received. -Responsible for the day-to-day operations on the estate. -Responsible for actively managing all Health & Safety matters relating to the estate, ensuring the highest levels of compliance and legal requirements are achieved creating a safe working environment for all building users -To understand client requirements and provide solutions to meet and exceed needs and contribute to customer objectives. -You actively listen and interpret key information from and to clients, customers, colleagues, and service partners. -You identify new initiatives for enhancing customer and estate experiences. -To continuously review and introduce best practice. -Re-tendering service contracts to ensure exacting standards and value for money. -Procuring and proactively managing all planned, proactive, and reactive estate operations, in person or via online systems where appropriate, personally ensuring these are provided the highest levels of service and appropriate evidence is recorded on site and using online systems. -Setting ESG targets geared towards transforming the estate into a community hub for sound environmental performance and wellbeing. -You are the ‘go to’ person in your area of expertise/specialty for questions from your colleagues, clients, and customers. -You actively look for best practice ways of working, encouraging team interactions with clients, customers, guests, and stakeholders. -Assisting with the setting, managing, monitoring, and achieving of service charge budget targets.

Requirements

• mrics
• cafm
• hvac
• ms office
• h&s
• commercial awareness

What You Bring

-You display creative and innovative thinking to deliver best in class. -Qualified to MRICS -You manage and exceed expectations by prioritizing tasks. -You are solutions focused, advising colleagues and stakeholders with solutions, not problems. -You have experience with or are willing to learn CAFM reporting systems such as eLogbooks, Meridian, TRAMPS and RiskWise. -You have excellent knowledge of HVAC systems, controls and management. -You are confidently able to design the onsite succession plan. -You possess commercial awareness and awareness of latest customer experience and health and safety market trends. -You possess in-depth H&S and compliance experience, estate management, onsite service partner liaison & performance management. -Excellent knowledge of MS Outlook, Word, Excel, and PowerPoint.

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About Colliers

-A global leader in real estate and infrastructure, evolving from regional roots. -Diversifies services across real estate, engineering, and investment management. -Handles high-value transactions and manages large-scale infrastructure projects. -Offers comprehensive advisory and consulting services globally.

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