Tolling Analyst

Overview

Analyze toll data, support projects, and assist with business development.

Key Responsibilities

• report creation
• design review
• data analysis
• cost estimating
• quality assurance
• business development

Tasks

-Create deliverables including reports, presentations, diagrams, and models -Support general program management contracts for toll-related work elements including design reviews, operations, project production, and delivery. -Research tolling trends, technologies, and policies to inform client strategies -Assist with business development efforts, including writing or reviewing proposals. -Support quality assurance reviews and recommend enhancements -Develop SOPs, training materials, and technical documentation -Grow business development skills through industry engagement -Assess end-user experience for both customers and agents -Assist with scopes of work, cost estimates, contracts, and procurement documents -Conduct deep data analysis using Excel, Power BI, relational databases, and other tools -Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities. -Evaluate customer service center and system data to identify trends and opportunities -Support toll program management tasks including design reviews and operational oversight -Analyze business processes and recommend improvements for efficiency and accuracy -Learn and apply HDR’s project management and QA/QC processes -Reconcile tolling data across systems and vendors to verify accuracy and completeness

Requirements

• 4 years
• bachelor's
• sql
• power bi
• tableau
• data visualization

What You Bring

-4 years of experience. -Strong background in statistical analysis, reporting, and data visualization -Proficiency in Microsoft Office applications such as Excel, Word, Visio, and PowerPoint. -Local candidates preferred -Experience in business or technical management consulting. -Experience working with state DOTs, toll system integrators, planning organizations, or Toll / Thruway / Turnpike Authorities. -Bachelor's degree in engineering, planning, business, data analytics, or related fields -Familiarity with data reporting and analytical tools such as SQL, Power BI, and/or Tableau -Ability to handle a wide variety of tasks simultaneously requiring different skill sets. -Excellent written and communication skills. -Ability to adapt to the needs of our clients and work outside of one’s comfort zone. -Bachelor's degree

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About Hdr

-provides innovative and sustainable solutions for infrastructure, buildings, and the environment. -combines engineering, architecture, and environmental stewardship in a holistic approach. -designing award-winning transit systems, water treatment plants, and energy-efficient buildings. -iconic public buildings and large-scale infrastructure projects.

Sector Specialisms