Client Care Representative

Overview

Handle client calls, dispatch technicians, ensure service satisfaction (3-6pm)

Key Responsibilities

• call answering
• inbound calls
• outbound calls
• customer satisfaction
• delay notifications
• greeting script

Tasks

-Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time -Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company -Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs -Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window

Requirements

• customer service
• communication
• high school
• software skills

What You Bring

-Prior customer service experience preferred -Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not. -Above-average verbal and telephone communication skills are essential -High school diploma or equivalent required -Must have good computer software skills

People Also Searched For

Benefits

-Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate. -Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today! -Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

About One Hour Heating & Air Conditioning

-Dedicated to providing fast, reliable heating and air conditioning services. -Offers 24/7 emergency services to ensure customer comfort year-round. -Provides HVAC installation, maintenance, and repairs for homes and businesses. -Employs experienced technicians trained to handle all heating, air conditioning, and air quality needs. -Recognized as one of North America’s most trusted HVAC service providers.

Sector Specialisms