Contract Compliance and Assurance Officer

Description

• Use initiative to identify and investigate areas of risk across the contract, proactively providing resolutions and preventative methods.
• Monitor implementation of change across the contract to ensure contractual compliance and to capture learning from experience opportunities.
• Work centrally and with regions to support the closure of any raised Non-Conformance Reports (NCRs) during internal and external audits. Validating the effective implementation of Corrective Actions with local teams.
• Provide training in Management System processes and procedures for the regional teams and supply chain.
• Undertake ad-hoc & supplier audits outside of the formal plan as and when required to validate performance against documented SOPs
• Assist in the development and continual improvement of the Contract Quality Plan.
• Ensure Regional teams conduct Inspections on time and gather this data to allow for compliant monthly & quarterly reporting by the CQM.
• Support the CQM on all Quality management issues across the contract.

Requirements

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

This is a remote role with occasional national travel required.

The ideal candidate will have a strong understanding of compliance and quality assurance within a customer-focused environment with the ability to analyse data, identify risks and implement effective solutions. You’ll be confident in influencing others, delivering training and working collaboratively across teams to maintain standards and drive continual improvement. Reporting to the Contract Quality Manager (CQM) you will provide regional support on compliance and assurance activities, manage quality issues as they arise and ensure services meet legal, contractual and accreditation requirements. A proactive approach, resilience under pressure and excellent communication skills are essential for success in this role.

• Experience delivering training and raising awareness on assurance topics and newly introduced processes
• ISO 9001 Lead Auditor certification (CQI-recognised) – preferred
• Broad and practical understanding of housing-related policies and procedures
• Ability to review, advise on and enhance systems and processes to ensure robust quality assurance and compliance
• Proven experience in a similar compliance or assurance role
• Strong written and verbal communication skills with the ability to analyse data, draw sound conclusions and produce actionable recommendations to inform strategy and drive performance improvement

Benefits

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

Employee Assistance Programme

Retail Discounts

Season Ticket Loans

Cycle to Work Scheme

Sick Pay Schemes

Flexible Working Arrangements

Childcare Assistance

Life Assurance

Additional Annual Leave

Personal Development Plans

Private Medical Insurance

Maternity/paternity packages

Enhanced Pension Scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance