Allocations & Lettings Team Leader

Overview

Lead a lettings team, manage allocations, ensure policy compliance and excellent customer service.

Key Responsibilities

• stakeholder collaboration
• performance analysis
• team management
• customer service
• caseload management
• metrics monitoring

Tasks

-Collaborate with internal teams and external partners, including local authorities -Make a meaningful impact every day by helping people find safe, secure homes -Analyse team performance and recommend improvements to enhance impact -Manage and motivate a multi-skilled team, fostering growth and accountability -Champion excellent customer service and ensure every interaction is respectful, inclusive, and solution-focused -Maintain your own caseload, directly contributing to the allocation of homes -Monitor performance against key metrics like relet times, void loss, and property availability

Requirements

• cih level 3
• communication
• gdpr
• ms office
• lettings
• organisational

What You Bring

-CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience. -Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels. -Strong record-keeping skills with knowledge of GDPR. -Proven experience building successful working relationships with external partners, particularly within the housing sector. -Intermediate to advanced proficiency in MS Office applications and specific business software. -Experience in lettings or allocations, with a strong understanding of relevant legislation and operational requirements. -Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively.

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Benefits

-Enjoy flexible working options and a culture that supports wellbeing -Access clear development pathways - this role is a stepping stone to management -Work in a supportive, inclusive environment that values your voice

About Accent Group Ltd

-Founded in 1966, the company has grown from a small provider into a major charitable housing association in England. -Delivers new-build and resale shared ownership homes through its Homemade sales arm. -Typical projects include affordable rentals, sheltered schemes for over‑55s, and community‑focused housing developments. -Specialises in residential, affordable housing, independent living and shared ownership sectors. -Unusually, it runs a ‘Customer Voice’ group enabling residents to directly shape its services and policies.

Sector Specialisms

Interview Process

-stage 1 – call with hiring manager via teams (planned 18 nov). -stage 2 – presentation, behavioural & scenario‑based interview plus congruity questionnaire (planned 26 nov at bradford office).

Visa Sponsorship

-no sponsorship licence – candidates must already have uk work eligibility.