Associate Product Support Engineer

Overview

Provide technical support and troubleshooting for B&R automation products.

Key Responsibilities

• technical support
• issue resolution
• product testing
• demo hardware
• documentation
• customer training

Tasks

-Assist Sales with customer needs and product specifications. Participate in customer site visits as a part of sales or support efforts; proactively identify and share sales opportunities. -Provide advanced technical assistance to customers, including diagnosing, troubleshooting, and resolving hardware/software issues. -Develop a deep understanding of the company's products to provide expert guidance and support. -Identify and analyze technical problems, escalate issues when necessary, and collaborate with other engineering teams to ensure problem resolution. -Conduct post-issue analysis to identify root causes of recurring issues and provide suggestions for product improvements. -Collaborate with product management and development teams on quality issues by providing feedback on customer issues and suggestions for product improvement -Manage customer queries via email, phone, or chat, ensuring that issues are resolved in a timely and professional manner. -Maintain and update knowledge base articles, user guides, and troubleshooting documentation to improve customer self-service. -Provide documentation to customers as appropriate. -Assist in testing new product features and updates to identify potential issues before release. -Use tools such as Confluence and Jira to log and track interactions. -Offer product training to customers, partners, and internal teams, ensuring smooth product adoption. -Design build and configure demonstration hardware.

Requirements

• engineering degree
• problem solving
• iec 61131
• motion control
• windows
• rtos

What You Bring

-Problem-solving and critical thinking skills -Bachelor’s Degree in Engineering (Electrical, Mechanical, Mechatronic, Computer Science, Computer Engineering or related technical field) -Excellent written/verbal communications skills and customer service skills -Ability to work efficiently both independently and as a part of a decentralized team -Applicants must be authorized to work permanently in the US without sponsorship now or in the future -Domestic and international travel; up to 10% in North America; occasional International. Travel can include short-notice service trips (1-5 day duration, typically less than 3 days). In addition, occasional training or internal meetings at other company locations; valid US passport with no travel limitations is required. -Interest and/or exposure in the following areas are preferred: motion control systems, IEC 61131 programming languages (ladder diagram, structured text), Windows operating systems, real-time operating systems, PC- and PLC-hardware applications, mechanical and electrical systems and physics; Application development experience in a high-level language preferred

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About Abb

-A global technology leader with a rich history of innovation. -Focuses on electrification, automation, robotics, and digitalization for global industries. -Delivers solutions to improve productivity, energy efficiency, and sustainability. -A key player in sectors like utilities, transportation, manufacturing, and infrastructure. -Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions. -Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship; must be authorized to work in us permanently.